Support Requests

Open Support Requests

All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page

[ 57 Unanswered, 23 Still need help, 214 Answered awaiting close, 294 Total open ]

Show only requests of type:

ID# Summary Problem Area Posted Updated Status
29409rename token use General/Unknown 12 hours ago 12 hours ago open
(3 points)
29406IP Address Banned General/Unknown 1 day ago 1 day ago open
(5 points)
29404comment font size General/Unknown 1 day ago 1 day ago answered
still needs help
(7 points)
29401denial of log-in General/Unknown 2 days ago 1 day ago answered
awaiting close
(9 points)
29395query about communities and journals Communities 4 days ago 2 days ago answered
awaiting close
(10 points)
29387Please Delete My Account General/Unknown 5 days ago 5 days ago answered
awaiting close
(10 points)
29386problem with notifications General/Unknown 5 days ago 5 days ago open
(10 points)
29379username question General/Unknown 1 week ago 1 week ago answered
awaiting close
(10 points)
29376403 Access Denied any time I go on Dreamwidth? Site Interface 1 week ago 1 week ago open
(10 points)
29368[Chrome] Javascript(?) not working anywhere on site General/Unknown 1 week ago 1 week ago open
(10 points)
29365html attributes allowed in comments Styles 1 week ago 1 week ago open
(10 points)
29358Crossposting to LJ gives generic link General/Unknown 1 week ago 1 day ago answered
awaiting close
(10 points)
29357Lost Password General/Unknown 1 week ago 1 week ago answered
awaiting close
(10 points)
29355If I change something in LJ, will it update on DW if I run the import tool again Importer 1 week ago 2 days ago answered
awaiting close
(10 points)
29352[CRI] Icon display problems General/Unknown 1 week ago 1 week ago open
(10 points)
29348IP Blocked General/Unknown 1 week ago 1 week ago answered
awaiting close
(10 points)
29347"go earlier" button missing on reading page Entries 2 weeks ago 1 week ago answered
awaiting close
(10 points)
29344Embedding YouTube vids creates miles of whitespace Entries 2 weeks ago 1 week ago answered
awaiting close
(10 points)
29340Inline CSS on old video posts has stopped working Entries 2 weeks ago 2 weeks ago open
(10 points)
29339Comment replies sending me to separate page General/Unknown 2 weeks ago 2 weeks ago open
(10 points)
29338Content Encoding Error on Reading page only. General/Unknown 2 weeks ago 2 weeks ago open
(10 points)
29321Site isn't working for European users. General/Unknown 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
29305Icon keywords and other relateted issues General/Unknown 3 weeks ago 2 weeks ago answered
awaiting close
(10 points)
29297Entry not displaying correctly Entries 3 weeks ago 2 weeks ago answered
still needs help
(10 points)
29295[Chrome] Rich text editing Entries 3 weeks ago 3 weeks ago open
(10 points)
29280Really bad formating on the organize - manage communities General/Unknown 3 weeks ago 2 days ago answered
awaiting close
(10 points)
29270Duplicate entries Importer 4 weeks ago 1 week ago answered
still needs help
(10 points)
29268Paragraph breaks conflict with cut tags Entries 4 weeks ago 4 weeks ago open
(10 points)
29257Forgot password, and reset email goes to closed email account General/Unknown 4 weeks ago 3 weeks ago answered
awaiting close
(10 points)
29237Displaying local time on entries Entries 4 weeks ago 4 weeks ago open
(10 points)
29229Big Mistake Entries 4 weeks ago 2 weeks ago answered
awaiting close
(10 points)
29228URL change Feeds 4 weeks ago 4 weeks ago answered
awaiting close
(10 points)
29227Specifics of turning a community into a journal Communities 4 weeks ago 2 days ago answered
awaiting close
(10 points)
29210Comment Count Communities 5 weeks ago 5 weeks ago open
(10 points)
29209Expanding comments causes site footer to move. Site Interface 5 weeks ago 3 days ago open
(10 points)
29207locked out of account General/Unknown 5 weeks ago 2 weeks ago answered
awaiting close
(10 points)
29193[Mobile View] reading on mobile devices Styles 5 weeks ago 5 weeks ago open
(10 points)
29187accidentally deleted inbox message General/Unknown 5 weeks ago 5 weeks ago answered
awaiting close
(10 points)
29179Login in problems General/Unknown 5 weeks ago 5 weeks ago answered
awaiting close
(10 points)
29174Duplicate Entries after running Importer Importer 5 weeks ago 5 weeks ago open
(10 points)
29173Suspicious Request From Strange Journal General/Unknown 5 weeks ago 5 weeks ago answered
awaiting close
(10 points)
29171[Mobile View] Responsive design breaks style Styles 5 weeks ago 5 weeks ago open
(10 points)
29157[Desktop View] Degraded columns in desktop display (Transmogrified) Styles 6 weeks ago 6 weeks ago open
(10 points)
29156Accidentally deleted all unopened messages General/Unknown 6 weeks ago 5 weeks ago answered
awaiting close
(10 points)
29155list of Locations is outdated General/Unknown 6 weeks ago 6 weeks ago answered
awaiting close
(10 points)
29152reason_hnr_feed URL changed Feeds 6 weeks ago 6 weeks ago answered
awaiting close
(10 points)
29138Problems with Private Messaging General/Unknown 6 weeks ago 5 weeks ago answered
awaiting close
(10 points)
29137[Mobile View] Style Transmogrified broke yesterday evening Styles 6 weeks ago 6 weeks ago open
(10 points)
29134All posts since Nov 26 are dated Nov. 30, 2013, 06:34 UTC. Entries 6 weeks ago 2 weeks ago answered
awaiting close
(10 points)
29129[Out of Order] entry went missing after it was edited Entries 6 weeks ago 2 weeks ago open
(10 points)
29128[Nav Strip] disappearing navigation bar Styles 6 weeks ago 6 weeks ago open
(10 points)
29127[Nav Strip] Navigation strip Styles 7 weeks ago 7 weeks ago open
(10 points)
29104Question marks in name field? Communities 7 weeks ago 7 weeks ago open
(10 points)
29095Switching journals breaks comment expansion General/Unknown 8 weeks ago 8 weeks ago open
(10 points)
29081delete member-locked entries Communities 8 weeks ago 8 weeks ago open
(10 points)
29076This feed has moved Feeds 8 weeks ago 8 weeks ago open
(10 points)
29073Adding members with new community interface Communities 8 weeks ago 8 weeks ago answered
awaiting close
(10 points)
29065Uploading multiple icons General/Unknown 8 weeks ago 2 days ago answered
awaiting close
(10 points)
29055how do I post a story? General/Unknown 8 weeks ago 8 weeks ago answered
awaiting close
(10 points)
29049100don_feed location changed Feeds 9 weeks ago 9 weeks ago answered
awaiting close
(10 points)
29040Requesting the deletion of an OpenID account OpenID 9 weeks ago 9 weeks ago open
(10 points)
29035reading page feeds gone OpenID 9 weeks ago 2 days ago answered
awaiting close
(10 points)
29017Entry's cut does not work in the Reading Page Communities 9 weeks ago 9 weeks ago answered
awaiting close
(10 points)
29013[pic#xxx] Icon keywords General/Unknown 9 weeks ago 9 weeks ago open
(10 points)
29003Duplicates on AO3 Feeds For Glee and Teen Wolf Feeds 9 weeks ago 9 weeks ago open
(10 points)
28998Password General/Unknown 9 weeks ago 9 weeks ago answered
awaiting close
(10 points)
28979feed change Feeds 10 weeks ago 10 weeks ago answered
awaiting close
(10 points)
28950can't create a new account General/Unknown 11 weeks ago 10 weeks ago answered
awaiting close
(10 points)
28944Tracking notifications General/Unknown 11 weeks ago 11 weeks ago answered
awaiting close
(10 points)
28931I cannot change password because I am "banned by IP" General/Unknown 11 weeks ago 10 weeks ago answered
awaiting close
(10 points)
28915Dreamwidth not allowing me to change my e-mail General/Unknown 11 weeks ago 11 weeks ago answered
awaiting close
(10 points)
28913site shrugs off log-in after a few minutes General/Unknown 11 weeks ago 2 days ago answered
awaiting close
(10 points)
28910Unable to update email. General/Unknown 11 weeks ago 11 weeks ago answered
awaiting close
(10 points)
28901confirmation mail problem with myfastmail.com General/Unknown 11 weeks ago 9 weeks ago answered
awaiting close
(10 points)
28874Trying to import community, comments fail to import Importer 12 weeks ago 9 weeks ago answered
still needs help
(10 points)
28867Can't access Reading Page, Archives Entries 12 weeks ago 11 weeks ago answered
awaiting close
(10 points)
28853question about community Communities 12 weeks ago 12 weeks ago answered
awaiting close
(10 points)
28834What's reason my email addres is uncomplite General/Unknown 12 weeks ago 11 weeks ago answered
awaiting close
(10 points)
28833Kindly sir Cofirm my website Site Interface 12 weeks ago 11 weeks ago answered
awaiting close
(10 points)
28774I can't post Entries 12 weeks ago 5 weeks ago answered
awaiting close
(10 points)
28766dreamwidth pages wont load General/Unknown 12 weeks ago 2 days ago answered
awaiting close
(10 points)
28762Recovering deleted posts? Entries 12 weeks ago 12 weeks ago answered
awaiting close
(10 points)
28748Rich Text not working Entries 13 weeks ago 5 weeks ago answered
awaiting close
(10 points)
28747Recover access to original dreamwidth account after LJ OpenID change OpenID 13 weeks ago 9 weeks ago answered
awaiting close
(10 points)
28600wanting to close an old account General/Unknown 14 weeks ago 13 weeks ago answered
awaiting close
(10 points)
28595[CNI-LJ] Old comments not importing Importer 14 weeks ago 9 weeks ago answered
awaiting close
(10 points)
28591The website in general General/Unknown 14 weeks ago 9 weeks ago answered
awaiting close
(10 points)
28555I keep getting an error when trying to post a comment? General/Unknown 14 weeks ago 14 weeks ago answered
awaiting close
(10 points)
28538Cyrillic post titles with spaces are cut off when posting via email Entries 14 weeks ago 2 days ago answered
awaiting close
(10 points)
28524more odd with posting pages General/Unknown 14 weeks ago 14 weeks ago open
(10 points)
28459My account won't let people send me private messages. General/Unknown 15 weeks ago 11 weeks ago answered
awaiting close
(10 points)
28451Tags - private and public General/Unknown 15 weeks ago 14 weeks ago answered
awaiting close
(10 points)
28446My icons are not being recognized in comments. General/Unknown 15 weeks ago 14 weeks ago answered
awaiting close
(10 points)
28432Import failure? Unknown reason why. General/Unknown 15 weeks ago 15 weeks ago answered
awaiting close
(10 points)
28416if you ban someone, do all their other journals get banned too? General/Unknown 15 weeks ago 15 weeks ago answered
awaiting close
(10 points)
28374Icons not loading General/Unknown 15 weeks ago 15 weeks ago answered
awaiting close
(10 points)
28359mass delete? Entries 15 weeks ago 15 weeks ago answered
awaiting close
(10 points)
28336finished import doesn't show the imported entries Importer 16 weeks ago 16 weeks ago open
(10 points)
28316API for seeing comments on an entry? Entries 16 weeks ago 15 weeks ago answered
awaiting close
(10 points)
28280Importer has doubled significant content on my blog Importer 16 weeks ago 16 weeks ago open
(10 points)
28244RSS feeds changed for skin-deep-comic-feed Feeds 16 weeks ago 16 weeks ago answered
awaiting close
(10 points)
28190trying to get password/change password on free account General/Unknown 17 weeks ago 9 weeks ago answered
awaiting close
(10 points)
28156Inbox Messages gone General/Unknown 17 weeks ago 17 weeks ago open
(10 points)
28155Anonymous posting General/Unknown 17 weeks ago 9 weeks ago answered
awaiting close
(10 points)
28126[pic#xxx] After renaming, all icons resort to default in previous threads General/Unknown 18 weeks ago 18 weeks ago answered
still needs help
(10 points)
28105Email Notifications Problem General/Unknown 18 weeks ago 18 weeks ago answered
awaiting close
(10 points)
28103email notifications General/Unknown 18 weeks ago 18 weeks ago answered
still needs help
(10 points)
28095teacozy_feed Feeds 18 weeks ago 18 weeks ago answered
awaiting close
(10 points)
28078Cut tags in comments Entries 18 weeks ago 18 weeks ago answered
awaiting close
(10 points)
28063Default Icons After Paid Time Expires General/Unknown 18 weeks ago 18 weeks ago answered
awaiting close
(10 points)
28061It's not obvious to a free user that they can't track comment threads General/Unknown 18 weeks ago 18 weeks ago answered
awaiting close
(10 points)
28055I can't find my verification email that was sent when I first registered on here General/Unknown 18 weeks ago 18 weeks ago answered
awaiting close
(10 points)
28033domain names/paid accounts General/Unknown 18 weeks ago 18 weeks ago answered
awaiting close
(10 points)
27978My tags have disappeared General/Unknown 19 weeks ago 19 weeks ago open
(10 points)
27965OpenID editing comments OpenID 19 weeks ago 9 weeks ago answered
awaiting close
(10 points)
27948[Chrome] Icons again General/Unknown 19 weeks ago 16 weeks ago answered
still needs help
(10 points)
27930Need to change PW General/Unknown 19 weeks ago 18 weeks ago answered
awaiting close
(10 points)
27888Question regarding the heart bleed thing General/Unknown 19 weeks ago 19 weeks ago answered
awaiting close
(10 points)
27866beta journal posting issue General/Unknown 20 weeks ago 18 weeks ago answered
awaiting close
(10 points)
27864Inbox Messaging General/Unknown 20 weeks ago 20 weeks ago answered
awaiting close
(10 points)
27857[pic#xxx] When I choose an icon, it changes to my default icon General/Unknown 20 weeks ago 18 weeks ago answered
still needs help
(10 points)
27844[Chrome] User icon in beta update page keeps disappearing General/Unknown 20 weeks ago 16 weeks ago answered
still needs help
(10 points)
27813Icon reverting to default when commenting General/Unknown 20 weeks ago 20 weeks ago answered
awaiting close
(10 points)
27794Why are passwords limited to no more than 30 characters? General/Unknown 20 weeks ago 20 weeks ago answered
awaiting close
(10 points)
27755Reusing account names General/Unknown 20 weeks ago 20 weeks ago answered
awaiting close
(10 points)
27721i've been ip blocked? General/Unknown 20 weeks ago 20 weeks ago answered
awaiting close
(10 points)
27719comments not posting? Entries 21 weeks ago 20 weeks ago answered
awaiting close
(10 points)
27696Can't edit entries Entries 21 weeks ago 11 weeks ago answered
still needs help
(10 points)
27683IPad ? General/Unknown 21 weeks ago 17 weeks ago answered
awaiting close
(10 points)
27658Comments showing up on wrong entries General/Unknown 21 weeks ago 2 days ago answered
awaiting close
(10 points)
27649display in date order General/Unknown 21 weeks ago 20 weeks ago answered
still needs help
(10 points)
27581Setting up journal look and title General/Unknown 21 weeks ago 20 weeks ago answered
awaiting close
(10 points)
27560i cant post General/Unknown 21 weeks ago 21 weeks ago answered
awaiting close
(10 points)
27448removal of a post, link from your website Communities 22 weeks ago 22 weeks ago answered
awaiting close
(10 points)
27436can`t log in with new password on Kindle General/Unknown 22 weeks ago 2 days ago answered
awaiting close
(10 points)
27385banning an ip address from an anonymous community Communities 23 weeks ago 23 weeks ago answered
awaiting close
(10 points)
27288'Cuts' problems. Entries 23 weeks ago 23 weeks ago answered
awaiting close
(10 points)
27257[Docs] Deleting access filters makes entries private Site Interface 23 weeks ago 23 weeks ago answered
awaiting close
(10 points)
27216[comment importing issues - LJ] Encoding problem Importer 24 weeks ago 24 weeks ago open
(10 points)
27200Profile asks for a 'state' regardless of country Site Interface 24 weeks ago 24 weeks ago answered
awaiting close
(10 points)
27185Import of inbox content Importer 24 weeks ago 24 weeks ago answered
awaiting close
(10 points)
27161Unable to view content - BoingBoing Entries 24 weeks ago 24 weeks ago answered
awaiting close
(10 points)
27095re: request #26989 Site Interface 24 weeks ago 22 weeks ago answered
awaiting close
(10 points)
27016Quick Question on Allowed HTML? Styles 25 weeks ago 25 weeks ago answered
awaiting close
(10 points)
26930[IJ] Importer not importing all of my content. Importer 26 weeks ago 26 weeks ago answered
still needs help
(10 points)
26820email entry out-of-order Entries 27 weeks ago 23 weeks ago answered
awaiting close
(10 points)
26619Open ID error OpenID 28 weeks ago 9 weeks ago answered
awaiting close
(10 points)
2659812 and 24-hour formatting Styles 28 weeks ago 28 weeks ago answered
awaiting close
(10 points)
26433Semagic client - cannot edit previous entries Entries 30 weeks ago 24 weeks ago answered
still needs help
(10 points)
26413[pic#xxx] Icon Keywording General/Unknown 30 weeks ago 30 weeks ago open
(10 points)
26406[XPOST-LJ] access filter glitches when crossposting Crossposting 30 weeks ago 24 weeks ago answered
awaiting close
(10 points)
26199Footer and Facebook Styles 32 weeks ago 32 weeks ago answered
awaiting close
(10 points)
26103[CNI-LJ] Journal comments - Failed Importer 33 weeks ago 33 weeks ago open
(10 points)
26013[CNI-LJ] Comments won't import Importer 34 weeks ago 34 weeks ago open
(10 points)
25686[CNI] Journal comments - Failed Importer 37 weeks ago 37 weeks ago open
(10 points)
25671Notification Tracking not notifying. General/Unknown 37 weeks ago 24 weeks ago answered
awaiting close
(10 points)
25399Possibility Of Importing Specfic Rather Than All Entries Importer 39 weeks ago 9 weeks ago answered
awaiting close
(10 points)
25342Notifs General/Unknown 39 weeks ago 24 weeks ago answered
awaiting close
(10 points)
25007[CNI-LJ] Journal comments - Failed Importer 41 weeks ago 40 weeks ago answered
still needs help
(10 points)
24521[CNI-LJ] IMporter issues Importer 44 weeks ago 31 weeks ago answered
still needs help
(10 points)
24274Cyrillic search still does not work General/Unknown 45 weeks ago 24 weeks ago answered
awaiting close
(10 points)
24023[CNI-LJ] Failure to successfully import from an LJ comm Importer 46 weeks ago 37 weeks ago answered
still needs help
(10 points)
23634[CNI-LJ] Comment imports still not working. Importer 51 weeks ago 39 weeks ago answered
still needs help
(10 points)
23624Crossposting issues to LJ weird editing issues Crossposting 51 weeks ago 9 weeks ago answered
awaiting close
(10 points)
23451Reply by email and Chinese characters General/Unknown 54 weeks ago 23 weeks ago answered
awaiting close
(10 points)
23432[also /file/edit] image postings are not initially viewable in reading pages General/Unknown 55 weeks ago 23 weeks ago answered
awaiting close
(10 points)
23413getting misdirected from "yes, I want to view this content" General/Unknown 55 weeks ago 54 weeks ago answered
still needs help
(10 points)
23318[/file/edit] Bulk Edit Files not working General/Unknown 56 weeks ago 9 weeks ago answered
awaiting close
(10 points)
23234Not receiving DW inbox notifs when tracking individual community threads General/Unknown 57 weeks ago 24 weeks ago answered
awaiting close
(10 points)
23215Icons General/Unknown 58 weeks ago 24 weeks ago answered
still needs help
(10 points)
23213Randomly loosing login General/Unknown 58 weeks ago 24 weeks ago answered
awaiting close
(10 points)
23207Notifications - AGAIN General/Unknown 58 weeks ago 24 weeks ago answered
awaiting close
(10 points)
23167[CRI] Icon Renaming Issue + Icons Reverting to Default General/Unknown 58 weeks ago 54 weeks ago answered
awaiting close
(10 points)
23112Not getting notifications Re: #22993 General/Unknown 59 weeks ago 24 weeks ago answered
awaiting close
(10 points)
22560Timestamp Styles 64 weeks ago 61 weeks ago answered
awaiting close
(10 points)
20263[Fix in progress] Removal of Imported Content for personal journal Importer 90 weeks ago 32 weeks ago answered
still needs help
(10 points)
19447[fix-needed] importer creating duplicate entries Importer 93 weeks ago 23 weeks ago answered
still needs help
(10 points)

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