Support Requests
Open Support Requests
All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page
[ 41 Unanswered, 22 Still need help, 166 Answered awaiting close, 229 Total open ]
| ID# | Summary | Problem Area | Posted | Updated | Status |
|---|---|---|---|---|---|
| 22197 | I sign in with FaceBook | Crossposting | 7 hours ago | 7 hours ago | open (2 points) |
| 22194 | deleting journal | General/Unknown | 13 hours ago | 13 hours ago | open (3 points) |
| 22192 | Preview button not working | Entries | 16 hours ago | 16 hours ago | open (3 points) |
| 22189 | Photos won't post from Flickr | Entries | 1 day ago | 1 day ago | open (6 points) |
| 22168 | Odd xposting thing | Crossposting | 2 days ago | 17 hours ago | answered awaiting close (10 points) |
| 22167 | Unable to log-on | General/Unknown | 3 days ago | 1 day ago | answered awaiting close (10 points) |
| 22166 | Duplication Of Entries When I Import | Importer | 3 days ago | 3 days ago | open (10 points) |
| 22163 | Missing entries | Entries | 3 days ago | 3 days ago | open (10 points) |
| 22156 | Inexplicable banning | General/Unknown | 3 days ago | 3 days ago | answered awaiting close (10 points) |
| 22154 | Problems Importing | Importer | 3 days ago | 2 days ago | open (10 points) |
| 22143 | Why are all my images showing up in google searches? | General/Unknown | 4 days ago | 3 days ago | answered awaiting close (10 points) |
| 22121 | E-mail posts not working | Entries | 6 days ago | 3 days ago | answered awaiting close (10 points) |
| 22114 | Deleting and reuploading icon with same keywords reverts to default | General/Unknown | 6 days ago | 3 days ago | answered awaiting close (10 points) |
| 22109 | Importer not working | Importer | 1 week ago | 1 week ago | open (10 points) |
| 22104 | unable to access DW and login | General/Unknown | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 22102 | site down? | General/Unknown | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 22077 | Password | General/Unknown | 1 week ago | 3 days ago | answered awaiting close (10 points) |
| 22076 | Question about Continual Importing | Importer | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 22069 | New post problems | Entries | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 22066 | accessibility continuous editing entry script problem still presseent and editin | General/Unknown | 1 week ago | 1 week ago | open (10 points) |
| 22058 | Not all of my circle shows on the reading page | General/Unknown | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 22054 | Issues with Profile Codes | General/Unknown | 1 week ago | 1 week ago | answered still needs help (10 points) |
| 22050 | sumana_feed works, but links to the wrong source | Feeds | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 22024 | Entry page s2 beta usericon issue? | Styles | 1 week ago | 1 week ago | open (10 points) |
| 21998 | Reply by email includes sig lines | General/Unknown | 2 weeks ago | 2 weeks ago | open (10 points) |
| 21994 | Lefty: Missing Style Credit and Bizzarely Tiny Previous/Next Links | Styles | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 21968 | logging me out | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 21961 | Transferring points/paid time | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 21958 | comments don't appear in entry view | Entries | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 21955 | feed problem | Feeds | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 21938 | icons won't upload | Communities | 3 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 21937 | broken html from one comment appears to be applying itself to further comments? | Entries | 3 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 21936 | Comments not importing along with entries for sherlock_bbc | Importer | 3 weeks ago | 3 days ago | answered awaiting close (10 points) |
| 21907 | Posting picture via e-mail failed | Entries | 3 weeks ago | 1 week ago | answered still needs help (10 points) |
| 21906 | Robots.txt | General/Unknown | 3 weeks ago | 3 weeks ago | answered awaiting close (10 points) |
| 21898 | pub_rants_feed has moved | Feeds | 3 weeks ago | 3 weeks ago | answered awaiting close (10 points) |
| 21881 | Importer glitch(LJ) | Importer | 3 weeks ago | 3 weeks ago | open (10 points) |
| 21879 | 503 Service | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 21877 | Moodtheme display link | Entries | 4 weeks ago | 1 week ago | answered still needs help (10 points) |
| 21855 | Comments did not import- Insane Journal | Importer | 4 weeks ago | 3 weeks ago | answered still needs help (10 points) |
| 21848 | Test, test. | Feeds | 4 weeks ago | 4 weeks ago | answered awaiting close (10 points) |
| 21832 | Comment stacking differences | Styles | 4 weeks ago | 3 weeks ago | answered still needs help (10 points) |
| 21828 | online classroom blog help | Communities | 4 weeks ago | 4 weeks ago | answered awaiting close (10 points) |
| 21816 | Return of the IP Address Issues | General/Unknown | 4 weeks ago | 4 weeks ago | answered awaiting close (10 points) |
| 21813 | Preview entry acts abnormally | Entries | 5 weeks ago | 4 weeks ago | answered awaiting close (10 points) |
| 21809 | IP address is banned | General/Unknown | 5 weeks ago | 5 weeks ago | answered awaiting close (10 points) |
| 21798 | 503 Errors | General/Unknown | 5 weeks ago | 5 weeks ago | answered awaiting close (10 points) |
| 21772 | Username swap/redirect? Renaming question | General/Unknown | 5 weeks ago | 5 weeks ago | answered awaiting close (10 points) |
| 21768 | Problems with my inbox | General/Unknown | 5 weeks ago | 5 weeks ago | answered awaiting close (10 points) |
| 21747 | Amazon Associates link | General/Unknown | 5 weeks ago | 5 weeks ago | answered awaiting close (10 points) |
| 21737 | error on attempted password recovery | General/Unknown | 6 weeks ago | 5 weeks ago | answered awaiting close (10 points) |
| 21702 | Not all LJ entries/comments importing to DW | Importer | 6 weeks ago | 5 weeks ago | answered still needs help (10 points) |
| 21685 | DW Pages Extremely Slow to Load | General/Unknown | 6 weeks ago | 6 weeks ago | answered awaiting close (10 points) |
| 21679 | commenting glitch | Styles | 6 weeks ago | 6 weeks ago | answered awaiting close (10 points) |
| 21659 | Block subscription | Entries | 7 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21645 | Site extremely slow; icons not loading etc. | General/Unknown | 7 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21644 | Problems posting comments/entries | General/Unknown | 7 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21643 | Site loading slowly. | General/Unknown | 7 weeks ago | 6 weeks ago | answered awaiting close (10 points) |
| 21630 | syndicated feed has moved | General/Unknown | 7 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21619 | Trouble accessing site | General/Unknown | 7 weeks ago | 5 weeks ago | answered awaiting close (10 points) |
| 21618 | Dreamwidth not loading | General/Unknown | 7 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21615 | Email notifications/alerts | Entries | 7 weeks ago | 6 weeks ago | answered awaiting close (10 points) |
| 21608 | Audio clip embedding | Entries | 7 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21607 | Can't create account | General/Unknown | 7 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21591 | Slow loading or not loading at all of pages. | General/Unknown | 8 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21579 | DW Loading Issue | Site Interface | 8 weeks ago | 7 weeks ago | answered awaiting close (10 points) |
| 21560 | firsttechcu feed no longer exists | General/Unknown | 8 weeks ago | 8 weeks ago | answered awaiting close (10 points) |
| 21544 | problem posting | General/Unknown | 8 weeks ago | 8 weeks ago | answered awaiting close (10 points) |
| 21538 | [IJ] "Successful" import, but missing comments | Importer | 8 weeks ago | 8 weeks ago | answered still needs help (10 points) |
| 21536 | Bug report - mobile Safari & Nav Bard | General/Unknown | 8 weeks ago | 8 weeks ago | answered awaiting close (10 points) |
| 21534 | [IJ| maximum number of imported comments? | Importer | 8 weeks ago | 8 weeks ago | open (10 points) |
| 21530 | I would like to get the username of an inactive account. | General/Unknown | 8 weeks ago | 8 weeks ago | answered awaiting close (10 points) |
| 21519 | Tagging problems | Entries | 9 weeks ago | 8 weeks ago | answered still needs help (10 points) |
| 21510 | Icon keywords have vanished | General/Unknown | 9 weeks ago | 9 weeks ago | open (10 points) |
| 21495 | Google Chrome is saying there is malware inserted into my reading page. | General/Unknown | 9 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
| 21470 | paid account transfer | General/Unknown | 9 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
| 21464 | Importer reports success but fails to import entry | Importer | 9 weeks ago | 3 weeks ago | answered still needs help (10 points) |
| 21456 | Deleting a rss feed | General/Unknown | 9 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
| 21446 | How to email pictures to account | Entries | 9 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
| 21444 | Suspended acct, incorrect info | General/Unknown | 9 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
| 21435 | wrong feed address | General/Unknown | 9 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
| 21381 | follow up: dead link on site | General/Unknown | 10 weeks ago | 10 weeks ago | answered awaiting close (10 points) |
| 21330 | dead link on your site | General/Unknown | 11 weeks ago | 10 weeks ago | answered awaiting close (10 points) |
| 21315 | IP Address Issue? | General/Unknown | 11 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
| 21302 | DW keeps logging me out? | General/Unknown | 11 weeks ago | 10 weeks ago | answered awaiting close (10 points) |
| 21300 | Page refresh location not preserved on community/journal pages | General/Unknown | 11 weeks ago | 4 weeks ago | answered awaiting close (10 points) |
| 21190 | [IJ] No comments brought over in journal import. | Importer | 12 weeks ago | 7 weeks ago | answered still needs help (10 points) |
| 21179 | Can't turn off tracking on specific entry. | Entries | 12 weeks ago | 12 weeks ago | answered awaiting close (10 points) |
| 21165 | Comments not imported | Importer | 12 weeks ago | 8 weeks ago | answered still needs help (10 points) |
| 21103 | the entry source is breaking everything' according to exor674 | Entries | 13 weeks ago | 13 weeks ago | answered awaiting close (10 points) |
| 21070 | Is it possible to display tags in order posted rather than in alphabetical order | Entries | 14 weeks ago | 13 weeks ago | answered awaiting close (10 points) |
| 21057 | Crosspost to LJ lowercases tags in Russian | Crossposting | 14 weeks ago | 13 weeks ago | answered awaiting close (10 points) |
| 20406 | [IJ] Failure to import comments from InsaneJournal | Importer | 22 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 20263 | [Fix in progress] Removal of Imported Content for personal journal | Importer | 23 weeks ago | 6 weeks ago | answered still needs help (10 points) |
| 19447 | [fix-needed] importer creating duplicate entries | Importer | 27 weeks ago | 8 weeks ago | answered still needs help (10 points) |
| 19349 | Importer still not working | Importer | 27 weeks ago | 14 weeks ago | answered still needs help (10 points) |
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