Request #50260
From:
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Account Type:
Free Account
Dreamwidth:
Support category:
Time posted:
Sat, 28 Jun 2025 20:14:36 GMT (15 weeks ago)
Status:
Open
Summary:
Extremely slow comments loading / failure to load comments
Original Request:
Hello,
I am the mod of a community (allstarz). On Saturdays, we have regularly scheduled events that involve a lot of people posting and participating at the same time. Since we have started doing this (the last week of May) we have had progressively worse performance issues each Saturday, involving unsustainably low levels of load limit and lag/errors.
Frequent issues include: extremely long amount of time for comments to post, extremely long loading time for new comments or the page, inability to expand comments (or it takes an extremely long time for them to expand), or sometimes the post just shows up as having no comments at all. Sometimes we also get 503 errors or just "Sorry, there was a problem" rather than the post showing up.
This has been happening every week, always on Saturday, so I suspect it has to do with the volume of our activity. This usually happens when the post has a high number of comments or is very busy.
However, today these performance issues have been especially bad. These issues began around when the post was only at 600 comments and has been persisting all day. I would say every 3 comments I try to make either do not post or result in an error, it takes a minute to several minutes for any comments to post, and it also usually takes about 30 seconds or longer to parent up or expand a comment. All of the members of our community are experiencing these issues and have complained.
Attached is an example of the post showing up with no comments when there are actually 936 comments on refresh: https://mgtropes.dreamwidth.org/file/72100.png and https://mgtropes.dreamwidth.org/file/71882.png and here is an example of an error loading the post: https://mgtropes.dreamwidth.org/file/72362.png
Is there anything anyone can do to help with this?
(I'd also like to note that we run event communities as a group like this regularly -- usually for about 2 months at a time 2-3 times per year. The comment counts we're having for this particular comm are the same as the comment counts/activity we normally have on Saturdays. We have sometimes had similar issues in past communities. This didn't used to happen before the server migration but have gotten worse over the past 2-3 years. However, the level of issues we've been having with the allstarz comm is exponentially worse than any of those past communities. It has been an issue all day constantly every Saturday, despite the same amount of activity/comments as the other communities had.)
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36
I am the mod of a community (allstarz). On Saturdays, we have regularly scheduled events that involve a lot of people posting and participating at the same time. Since we have started doing this (the last week of May) we have had progressively worse performance issues each Saturday, involving unsustainably low levels of load limit and lag/errors.
Frequent issues include: extremely long amount of time for comments to post, extremely long loading time for new comments or the page, inability to expand comments (or it takes an extremely long time for them to expand), or sometimes the post just shows up as having no comments at all. Sometimes we also get 503 errors or just "Sorry, there was a problem" rather than the post showing up.
This has been happening every week, always on Saturday, so I suspect it has to do with the volume of our activity. This usually happens when the post has a high number of comments or is very busy.
However, today these performance issues have been especially bad. These issues began around when the post was only at 600 comments and has been persisting all day. I would say every 3 comments I try to make either do not post or result in an error, it takes a minute to several minutes for any comments to post, and it also usually takes about 30 seconds or longer to parent up or expand a comment. All of the members of our community are experiencing these issues and have complained.
Attached is an example of the post showing up with no comments when there are actually 936 comments on refresh: https://mgtropes.dreamwidth.org/file/72100.png and https://mgtropes.dreamwidth.org/file/71882.png and here is an example of an error loading the post: https://mgtropes.dreamwidth.org/file/72362.png
Is there anything anyone can do to help with this?
(I'd also like to note that we run event communities as a group like this regularly -- usually for about 2 months at a time 2-3 times per year. The comment counts we're having for this particular comm are the same as the comment counts/activity we normally have on Saturdays. We have sometimes had similar issues in past communities. This didn't used to happen before the server migration but have gotten worse over the past 2-3 years. However, the level of issues we've been having with the allstarz comm is exponentially worse than any of those past communities. It has been an issue all day constantly every Saturday, despite the same amount of activity/comments as the other communities had.)
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36
Hello, we still have not heard back from anyone about this. It is almost Saturday again, we were hoping maybe we could have some assistance or advice so we don't have these problems again this week?
Hello! Hoping to please hear back from someone about this issue? Thanks!
Hello. The game has now concluded, and we never heard back on any of this. There will be another game with the same people in a couple months. It would be incredibly helpful if we could get some support on this so the mods of the next game know how to handle this.
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