Support Requests

Open Support Requests

All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page

[ 73 Unanswered, 25 Still need help, 262 Answered awaiting close, 360 Total open ]

Show only requests of type:

ID# Summary Problem Area Posted Updated Status
36786Profile didn't import Importer 11 hours ago 11 hours ago open
(2 points)
36781font display on mobile General/Unknown 1 day ago 1 day ago open
(5 points)
36780Not Always Right & sister site feed updates Feeds 1 day ago 1 day ago open
(5 points)
36778One of my administrators cannot access community Communities 1 day ago 1 day ago open
(8 points)
36776Can't see my journal anymore, but can see other pages on DW General/Unknown 1 day ago 1 day ago open
(8 points)
36772App? General/Unknown 3 days ago 3 days ago answered
awaiting close
(10 points)
36771Messages General/Unknown 3 days ago 1 day ago answered
still needs help
(10 points)
36770Кнопка СОХРАНИТЬ не работает General/Unknown 3 days ago 3 days ago open
(10 points)
36769Journals I'm subscribed to not showing up on my reading page? Entries 3 days ago 3 days ago answered
awaiting close
(10 points)
36768XMLRPC failure Importer 4 days ago 4 days ago answered
awaiting close
(10 points)
36767Can't post w Chrome in Windows 10 Entries 4 days ago 4 days ago open
(10 points)
36758restricting community membership Communities 4 days ago 4 days ago open
(10 points)
36757Can't set community as moderated membership Communities 5 days ago 5 days ago open
(10 points)
36755I can't find my community in search engines General/Unknown 5 days ago 5 days ago open
(10 points)
36754problems with import Importer 5 days ago 5 days ago open
(10 points)
36752can't login now General/Unknown 6 days ago 6 days ago open
(10 points)
36750Name change Feeds 6 days ago 5 days ago answered
still needs help
(10 points)
36744need to re-import comments? Importer 6 days ago 6 days ago answered
awaiting close
(10 points)
36743Granted Access General/Unknown 1 week ago 6 days ago answered
awaiting close
(10 points)
36740[Chrome RTE] Cannot type an entry to post Entries 1 week ago 1 week ago open
(10 points)
36736My LJ isn't crossposting Crossposting 1 week ago 1 week ago answered
awaiting close
(10 points)
36734pm General/Unknown 1 week ago 1 week ago answered
awaiting close
(10 points)
36732Failure to POST to http://www.dreamwidth.org/manage/icons Site Interface 1 week ago 1 week ago open
(10 points)
36731[Unicode] Edit profile General/Unknown 1 week ago 1 week ago open
(10 points)
36726Inbox notifs not hitting email General/Unknown 1 week ago 1 week ago open
(10 points)
36725Managing tags after importing General/Unknown 1 week ago 5 days ago open
(10 points)
36724NET::ERR_CERT_COMMON_NAME_INVALID General/Unknown 1 week ago 1 week ago open
(10 points)
36722Issues downloading from Dreamwidth General/Unknown 1 week ago 1 week ago answered
awaiting close
(10 points)
36716Importing communities from Livejournal failure: administrator-locked security Importer 1 week ago 1 week ago open
(10 points)
36710No comments, tag failures Importer 1 week ago 1 week ago open
(10 points)
36705About bloat accounts General/Unknown 1 week ago 1 week ago answered
awaiting close
(10 points)
36704Account that has access cannot see my posts Entries 1 week ago 1 week ago answered
awaiting close
(10 points)
36696Embed media Communities 1 week ago 1 week ago answered
awaiting close
(10 points)
36692OpenID doesn't work anymore OpenID 2 weeks ago 1 week ago answered
still needs help
(10 points)
36690Not receiving emails General/Unknown 2 weeks ago 2 weeks ago open
(10 points)
36687Can't re-import edited LJ entries? Importer 2 weeks ago 2 weeks ago open
(10 points)
36685Uploaded images claim they have "public" security when they actually don't Site Interface 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36681"XMLRPC failure: Terms of Service agreement required" Importer 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36675Lost entry after putting under cut tag Entries 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36671Comments are not readable. Importer 2 weeks ago 2 weeks ago open
(10 points)
36667[dupes] Importer Duplicates Entries Importer 2 weeks ago 2 weeks ago open
(10 points)
36662Visible Account Information in Profile General/Unknown 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36658Didn't import the first year of my LJ Importer 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36654My Communities Communities 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36648X-posting to Facebook and Twitter Crossposting 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36646ip blocked while resetting password Site Interface 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36644Help please - new from LiveJournal General/Unknown 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36643Error with importing entries encoding wrong Importer 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36641Import from Live Journal Importer 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36638main page rendering problem Site Interface 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36633Bulk icon uploader General/Unknown 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36623Image security issues General/Unknown 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36622Can't Find Google Analytics Field In Settings General/Unknown 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36618Icon upload always says cannot be completed General/Unknown 2 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36617Importing my late husbands LJ General/Unknown 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36611[dupe] Duplicate entries after LJ import Importer 3 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36610Inbox Overflowing with Notices Importer 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36606Merging two posts Entries 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36598Theme changes not loading General/Unknown 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36596Importing an LJ on top of a DW with the same name Importer 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36595Aborted import Importer 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36591Account name General/Unknown 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36585LJ import - vids / pics not showing Importer 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36572How do I tag entries Entries 3 weeks ago 2 weeks ago answered
awaiting close
(10 points)
36558Community Sticky Note General/Unknown 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36551Import fails during verification General/Unknown 3 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36549non-ascii comments are mangled in the inbox General/Unknown 4 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36546[CAPTCHA] I answer the anti-spam Q and the reply says ERROR General/Unknown 4 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36523Abrupt line breaks Styles 4 weeks ago 4 weeks ago answered
awaiting close
(10 points)
36517Transferring access from OpenID to main account OpenID 4 weeks ago 4 weeks ago answered
awaiting close
(10 points)
36483Importing issues Importer 4 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36476Search for entry Entries 4 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36474[mark] Importer use following very old crossposter bugs Importer 4 weeks ago 4 weeks ago answered
awaiting close
(10 points)
36471Difficulty importing communities Importer 4 weeks ago 4 weeks ago answered
awaiting close
(10 points)
36461Some photos don't show Entries 4 weeks ago 4 weeks ago answered
awaiting close
(10 points)
36424In the most recent news post from DW OpenID 5 weeks ago 5 weeks ago answered
awaiting close
(10 points)
36379Mod hat user name/icon has incorrectly placed parentheses in HTML Entries 5 weeks ago 4 weeks ago answered
awaiting close
(10 points)
36361confusing language on the importer confirmaiton Site Interface 5 weeks ago 5 weeks ago answered
awaiting close
(10 points)
36325photos Entries 5 weeks ago 3 weeks ago answered
awaiting close
(10 points)
36267Fuzzy feed URL deduper edge case: perlbuzz vs. perlbuzzmechanix Feeds 6 weeks ago 5 weeks ago open
(10 points)
36237part of the imported comments is not readable Importer 6 weeks ago 5 weeks ago answered
awaiting close
(10 points)
36177Images not scaling in Venture Styles 6 weeks ago 6 weeks ago open
(10 points)
36172Getting notification emails for specific friends General/Unknown 6 weeks ago 6 weeks ago answered
awaiting close
(10 points)
36147include entries from lj to reading page General/Unknown 6 weeks ago 6 weeks ago answered
awaiting close
(10 points)
36111Incorrect tags and posts Importer 6 weeks ago 5 weeks ago answered
awaiting close
(10 points)
36093LJ archive General/Unknown 6 weeks ago 6 weeks ago answered
awaiting close
(10 points)
36036Scheduling entries Entries 7 weeks ago 7 weeks ago answered
awaiting close
(10 points)
36031[CAPTCHA] check in General/Unknown 7 weeks ago 5 weeks ago answered
awaiting close
(10 points)
36017Wrong Date General/Unknown 7 weeks ago 6 weeks ago answered
awaiting close
(10 points)
35978Can't delete, add, or edit icons Site Interface 8 weeks ago 6 weeks ago answered
awaiting close
(10 points)
35960About Renaming (or similar?) General/Unknown 9 weeks ago 9 weeks ago open
(10 points)
35945[Duplicate Notifs] double email notifications General/Unknown 9 weeks ago 9 weeks ago open
(10 points)
35941[Duplicate Notifs] receiving double notifications General/Unknown 9 weeks ago 9 weeks ago answered
still needs help
(10 points)
35921Parse error Feeds 10 weeks ago 3 weeks ago answered
still needs help
(10 points)
35918unable to change membership settings Communities 10 weeks ago 10 weeks ago answered
awaiting close
(10 points)
35860[Duplicate Notifs] duplicate inbox notifs after rename token General/Unknown 12 weeks ago 12 weeks ago open
(10 points)
35845Merge "Something Positive" feeds Feeds 12 weeks ago 12 weeks ago answered
still needs help
(10 points)
35831Autoformatting inserts unnecessary BRs Entries 13 weeks ago 21 hours ago answered
awaiting close
(10 points)
35826Importer question/feature request Importer 13 weeks ago 13 weeks ago answered
awaiting close
(10 points)
35821Problem with Icons / saving & uploading Site Interface 13 weeks ago 13 weeks ago open
(10 points)
35816[Duplicate Notifs] duplicate notifications General/Unknown 13 weeks ago 13 weeks ago open
(10 points)
35801[HTTPS Beta] Https everywhere problem General/Unknown 13 weeks ago 6 weeks ago answered
awaiting close
(10 points)
35780Entry fails to crosspost to LJ Crossposting 14 weeks ago 14 weeks ago open
(10 points)
35760OpenID tracking and importing account OpenID 14 weeks ago 9 weeks ago answered
awaiting close
(10 points)
35728Date is stuck Entries 15 weeks ago 12 weeks ago answered
awaiting close
(10 points)
35727Connection not secure? General/Unknown 15 weeks ago 6 weeks ago answered
awaiting close
(10 points)
35722Unable to access a page Entries 16 weeks ago 15 weeks ago answered
still needs help
(10 points)
35719[Duplicate Notifs] Keep getting double notifs General/Unknown 16 weeks ago 16 weeks ago open
(10 points)
35694Notifications delayed/missing General/Unknown 17 weeks ago 17 weeks ago open
(10 points)
35685possible commenting bug General/Unknown 17 weeks ago 5 weeks ago answered
awaiting close
(10 points)
35666cut tags not working on graphic Entries 18 weeks ago 18 weeks ago open
(10 points)
35663New posts default to date of a previous draft Entries 18 weeks ago 12 weeks ago answered
awaiting close
(10 points)
35656Links to media aren't crossposted properly Importer 18 weeks ago 3 weeks ago answered
awaiting close
(10 points)
35630[INBOX] Entire Inbox Deleted General/Unknown 19 weeks ago 19 weeks ago open
(10 points)
35601"All subscriptions" view of reading page doesn't show comms General/Unknown 19 weeks ago 16 weeks ago answered
still needs help
(10 points)
35580[RTE] Entries begin with an indent Entries 19 weeks ago 11 weeks ago answered
still needs help
(10 points)
35571embedded content issues Entries 19 weeks ago 19 weeks ago answered
still needs help
(10 points)
35568Apostrophe in cut-tag crossposts as quotation Crossposting 19 weeks ago 19 weeks ago open
(10 points)
35559On LJ side, URL in footer is not a live link Crossposting 19 weeks ago 19 weeks ago open
(10 points)
35526[Duplicate Notifs -> No Notifs] Notifications General/Unknown 20 weeks ago 18 weeks ago answered
still needs help
(10 points)
35450For the Flat and XmpRpc protocols, Getevents mode returns broken results General/Unknown 21 weeks ago 21 weeks ago open
(10 points)
35333Posts not showing up Communities 24 weeks ago 16 weeks ago answered
awaiting close
(10 points)
35181API information Site Interface 25 weeks ago 25 weeks ago open
(10 points)
35133urgent help! profile edit error - unicode General/Unknown 26 weeks ago 26 weeks ago answered
still needs help
(10 points)
35067Crossposting is spotty Crossposting 27 weeks ago 27 weeks ago open
(10 points)
34964Delayed and missing email alerts and OpenID query General/Unknown 28 weeks ago 28 weeks ago open
(10 points)
34921At least 2 styles stopped displaying correctly on mobile view Styles 28 weeks ago 28 weeks ago open
(10 points)
34759Question about raw-code tags Entries 30 weeks ago 16 weeks ago answered
still needs help
(10 points)
34130Copies of PMs I send not telling me who I sent them to General/Unknown 40 weeks ago 40 weeks ago open
(10 points)
33947UTF-8 error Entries 42 weeks ago 42 weeks ago open
(10 points)
33587Vanished crosspost links? Crossposting 49 weeks ago 49 weeks ago open
(10 points)
33398Icon slection with keywords not working correctly? General/Unknown 52 weeks ago 2 weeks ago answered
still needs help
(10 points)
32782how to retrieve saved draft? Entries 64 weeks ago 23 hours ago answered
awaiting close
(10 points)
32780Can't edit entry from mobile phone Entries 64 weeks ago 64 weeks ago open
(10 points)
32763Is it possible to list community members by last updated? General/Unknown 65 weeks ago 65 weeks ago open
(10 points)
32719Fetched content added after I've gone by Feeds 66 weeks ago 64 weeks ago answered
still needs help
(10 points)
32632Inbox message encoding issue General/Unknown 68 weeks ago 6 weeks ago answered
awaiting close
(10 points)
32626controlling style in links from Mobile reading page Styles 68 weeks ago 23 hours ago answered
awaiting close
(10 points)
32578Editing Issues Entries 70 weeks ago 1 day ago answered
awaiting close
(10 points)
32515Inbox deletes wrong messages under certain conditions General/Unknown 72 weeks ago 72 weeks ago open
(10 points)
32497UTF-8 - LJBook General/Unknown 72 weeks ago 71 weeks ago answered
still needs help
(10 points)
31900[INBOX] Inbox is suddenly clean General/Unknown 83 weeks ago 83 weeks ago open
(10 points)
31618[INBOX] Private Messages automatically deleted General/Unknown 87 weeks ago 87 weeks ago open
(10 points)
31391Tracking user's new entries, some user's entries not being displayed in my Inbox Entries 93 weeks ago 78 weeks ago answered
still needs help
(10 points)
31335Entry not showing on my reading page Entries 94 weeks ago 94 weeks ago open
(10 points)
31148Encoding bug in FOAF XML - server response headers are declaring UTF8 General/Unknown 99 weeks ago 93 weeks ago open
(10 points)
31131Can't read entries Entries 99 weeks ago 1 day ago answered
awaiting close
(10 points)
30496Can't make LJBook anymore General/Unknown 116 weeks ago 111 weeks ago answered
still needs help
(10 points)
30280Rich text editor is turning quotes into " when switching between modes Entries 121 weeks ago 12 hours ago answered
still needs help
(10 points)
30010editing posts Entries 126 weeks ago 111 weeks ago answered
still needs help
(10 points)
29746Trouble posting to bakerstreet community General/Unknown 133 weeks ago 111 weeks ago answered
awaiting close
(10 points)
29460Font Size General/Unknown 140 weeks ago 1 day ago answered
awaiting close
(10 points)
29340Inline CSS on old video posts has stopped working Entries 144 weeks ago 144 weeks ago open
(10 points)
29127[Nav Strip] Navigation strip Styles 149 weeks ago 149 weeks ago open
(10 points)
29040Requesting the deletion of an OpenID account OpenID 151 weeks ago 151 weeks ago open
(10 points)
28103email notifications General/Unknown 160 weeks ago 160 weeks ago answered
still needs help
(10 points)
27696Can't edit entries Entries 163 weeks ago 153 weeks ago answered
still needs help
(10 points)
26433Semagic client - cannot edit previous entries Entries 172 weeks ago 166 weeks ago answered
still needs help
(10 points)

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