Support Requests
Open Support Requests
All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page
[ 208 Unanswered, 50 Still need help, 121 Answered awaiting close, 379 Total open ]
| ID# | Summary | Problem Area | Posted | Updated | Status |
|---|---|---|---|---|---|
| 50612 | Bakerstreet loading times | General/Unknown | 10 hours ago | 10 hours ago | open (2 points) |
| 50611 | Community posts won't let users comment to 5000 without malfunctioning | Entries | 1 day ago | 1 day ago | open (6 points) |
| 50610 | Unable to edit display name after using invalid characters | General/Unknown | 2 days ago | 2 days ago | open (10 points) |
| 50607 | Posts become unusable after around 2500 comments | General/Unknown | 3 days ago | 3 days ago | open (10 points) |
| 50604 | tweets / x posts | General/Unknown | 4 days ago | 4 days ago | open (10 points) |
| 50576 | All my entries have vanished | Entries | 6 days ago | 6 days ago | open (10 points) |
| 50574 | site style templates? | Styles | 1 week ago | 1 week ago | open (10 points) |
| 50573 | reordering community sticky posts from beta edit entry page | Communities | 1 week ago | 1 week ago | open (10 points) |
| 50572 | Icon for AO3 profile name does not show | Entries | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 50562 | ipspace_net_blog_feed: update feed location | Feeds | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50561 | How to submit a new mood theme for consideration | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50559 | Sprite(?) for AO3 profiles to other sites not working | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50557 | hover??text | General/Unknown | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50554 | Images | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50553 | Most of my journal has disappeared | Entries | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50551 | some posts are missing import | Importer | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50545 | RSS feed moved | Feeds | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50544 | Icons not loading | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50537 | Paletteable navlinks header missing | Styles | 4 weeks ago | 4 weeks ago | open (10 points) |
| 50513 | Max challenge attempts exceeded error | General/Unknown | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50512 | Archive: incorrect behavior on re-dating entry | Communities | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50501 | Mobile view inaccessible | Site Interface | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50496 | Dreamwidth images not loading on the Reading Page | General/Unknown | 7 weeks ago | 7 weeks ago | open (10 points) |
| 50493 | Icons page no longer supports at-symbol | Site Interface | 7 weeks ago | 7 weeks ago | open (10 points) |
| 50483 | Bare Markdown Links UC alpha Δ lc alpha in Post Source | Entries | 8 weeks ago | 8 weeks ago | open (10 points) |
| 50463 | I believe the RSS feed for Elysian Fields has changed. | Feeds | 8 weeks ago | 5 weeks ago | answered still needs help (10 points) |
| 50452 | Problem with profile name. | General/Unknown | 9 weeks ago | 2 weeks ago | open (10 points) |
| 50451 | font unsupported | General/Unknown | 9 weeks ago | 7 weeks ago | open (10 points) |
| 50432 | Problem with removing interests from profile. | Site Interface | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50426 | Profile page not loading for communities with lots of members | Communities | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50413 | No Longer Have Access | OpenID | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50411 | Can't log in on exactly one of my accounts | General/Unknown | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50410 | Can't log in | General/Unknown | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50404 | Captcha tickbox does not appear in Firefox | General/Unknown | 11 weeks ago | 11 weeks ago | open (10 points) |
| 50397 | icon browser not working on incognito | General/Unknown | 11 weeks ago | 11 weeks ago | open (10 points) |
| 50389 | Can't answer replies from my email anymore | Site Interface | 12 weeks ago | 12 weeks ago | open (10 points) |
| 50367 | imported entries from LiveJournal are not seen | Importer | 12 weeks ago | 12 weeks ago | open (10 points) |
| 50361 | Needing to change my display name, unable to! | General/Unknown | 13 weeks ago | 13 weeks ago | open (10 points) |
| 50340 | niemanjournalismlab_feed has stopped working | Feeds | 14 weeks ago | 7 weeks ago | answered still needs help (10 points) |
| 50318 | It happened again | General/Unknown | 15 weeks ago | 15 weeks ago | open (10 points) |
| 50271 | Icon appears blurry | General/Unknown | 18 weeks ago | 18 weeks ago | open (10 points) |
| 50270 | Icon upload fails at resize stage | Site Interface | 18 weeks ago | 18 weeks ago | open (10 points) |
| 50262 | Missing community post | General/Unknown | 19 weeks ago | 19 weeks ago | answered still needs help (10 points) |
| 50260 | Extremely slow comments loading / failure to load comments | General/Unknown | 19 weeks ago | 15 weeks ago | open (10 points) |
| 50234 | Name contains invalid characters error | General/Unknown | 20 weeks ago | 20 weeks ago | open (10 points) |
| 50230 | feed correction sternengeschichten_feed | Feeds | 20 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50225 | Backend Fetch Error when trying to manage uploaded images | General/Unknown | 20 weeks ago | 14 weeks ago | open (10 points) |
| 50217 | unable to update location in my profile | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 50202 | 504Errors after Gif Upload, picture lists (view/manage)temporarily inaccessible. | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 50199 | Unable to load community pages due to max challenge attempts exceeded. | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 50192 | Problems with loading | Communities | 22 weeks ago | 22 weeks ago | open (10 points) |
| 50190 | Getting logged out | General/Unknown | 22 weeks ago | 22 weeks ago | open (10 points) |
| 50183 | Max challenge attempts exceeded. Please refresh the page to try again! | General/Unknown | 23 weeks ago | 22 weeks ago | open (10 points) |
| 50174 | Multiple errors/blocked pages | General/Unknown | 23 weeks ago | 23 weeks ago | answered still needs help (10 points) |
| 50128 | Broken Support Link | General/Unknown | 25 weeks ago | 25 weeks ago | open (10 points) |
| 50127 | Stay Logged In | General/Unknown | 25 weeks ago | 25 weeks ago | open (10 points) |
| 50121 | won't crosspost despite using date out of order | Crossposting | 26 weeks ago | 26 weeks ago | open (10 points) |
| 50117 | bug? 'manage tags' won't multi-select non-adjacent tags for merging | Site Interface | 26 weeks ago | 25 weeks ago | answered still needs help (10 points) |
| 50101 | Tracking Comments | General/Unknown | 26 weeks ago | 26 weeks ago | open (10 points) |
| 50080 | New Feed Name? | Feeds | 27 weeks ago | 18 weeks ago | answered still needs help (10 points) |
| 50031 | Cannot get past Captcha using Brave refreshing browser makes no diffrence | General/Unknown | 29 weeks ago | 29 weeks ago | open (10 points) |
| 50030 | Display name isn't showing up correctly. | General/Unknown | 29 weeks ago | 29 weeks ago | open (10 points) |
| 50020 | RTE option in comments? | General/Unknown | 29 weeks ago | 29 weeks ago | open (10 points) |
| 50009 | Exporter tool: Generated xml page opens in browser, but not downloadable | General/Unknown | 29 weeks ago | 26 weeks ago | open (10 points) |
| 49995 | Many of my posts are no longer there. | Entries | 30 weeks ago | 30 weeks ago | open (10 points) |
| 49963 | I am constantly being logged out | General/Unknown | 31 weeks ago | 31 weeks ago | answered still needs help (10 points) |
| 49955 | Private messages not working | General/Unknown | 31 weeks ago | 31 weeks ago | open (10 points) |
| 49943 | Your name contains invalid characters | General/Unknown | 32 weeks ago | 32 weeks ago | open (10 points) |
| 49923 | Display name not being able to be edited | General/Unknown | 34 weeks ago | 34 weeks ago | open (10 points) |
| 49866 | "your name contains invalid characters" | General/Unknown | 37 weeks ago | 37 weeks ago | open (10 points) |
| 49846 | No email notifications for screened comments | General/Unknown | 37 weeks ago | 37 weeks ago | open (10 points) |
| 49844 | Reply to comment: Text editor selection doesn't work | Entries | 37 weeks ago | 37 weeks ago | answered still needs help (10 points) |
| 49838 | Your name contains invalid characters. You must visit the conversion page. | General/Unknown | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49832 | Issues with icons not loading | General/Unknown | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49831 | default CSS site skin not working | Site Interface | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49830 | Icons often not loading | General/Unknown | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49828 | RSS Feeds Return 503 for Thunderbird | Feeds | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49827 | site layout breaking | Site Interface | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49820 | dreamwidth coding break for singapore user | General/Unknown | 38 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49818 | RSS is not showing! | General/Unknown | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49803 | Dreamwidth logos and entries not showing properly | Site Interface | 38 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49797 | Poll submission broken more subtly | General/Unknown | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49796 | Create Post draft not autosaved | General/Unknown | 38 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49795 | pages not loading correctly, community and user icons showing as broken | Site Interface | 38 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49794 | Site only displaying basic html | Site Interface | 38 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49793 | Loading issues | Site Interface | 38 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49792 | pages are entirely stripped of any layout design | General/Unknown | 38 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49787 | Journal style has gone away | General/Unknown | 39 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 49773 | No notification on replies to my comments | General/Unknown | 39 weeks ago | 39 weeks ago | open (10 points) |
| 49767 | Change in font size in entries compared to inbox? | Entries | 39 weeks ago | 39 weeks ago | open (10 points) |
| 49749 | utf convert | General/Unknown | 40 weeks ago | 40 weeks ago | open (10 points) |
| 49736 | utf8 convert | General/Unknown | 40 weeks ago | 40 weeks ago | open (10 points) |
| 49676 | Volunteering | General/Unknown | 42 weeks ago | 42 weeks ago | open (10 points) |
| 49675 | Change mailbox in profile if you have lost access to mailbox. | General/Unknown | 42 weeks ago | 42 weeks ago | open (10 points) |
| 49666 | API documentation | General/Unknown | 42 weeks ago | 42 weeks ago | answered still needs help (10 points) |
| 49596 | problem with layers | Styles | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49565 | 504 Gateway Timeout ERROR while logging in | General/Unknown | 46 weeks ago | 46 weeks ago | open (10 points) |
| 49563 | Embed codes for Instagram don't seem to work | Entries | 46 weeks ago | 46 weeks ago | answered awaiting close (10 points) |
| 49545 | Cannot stay logged in | Entries | 47 weeks ago | 47 weeks ago | open (10 points) |
| 49532 | Inconsistent application of bans in /read and /network feeds | Site Interface | 47 weeks ago | 47 weeks ago | open (10 points) |
| 49511 | Frequently being logged out | Site Interface | 48 weeks ago | 48 weeks ago | open (10 points) |
| 49496 | Renaming RSS Feed | Feeds | 49 weeks ago | 49 weeks ago | open (10 points) |
| 49488 | Is there a way to bypass JPEG compression for image sharing? | General/Unknown | 49 weeks ago | 25 weeks ago | open (10 points) |
| 49253 | Syndicated post with embeds breaking page | General/Unknown | 60 weeks ago | 60 weeks ago | open (10 points) |
| 49206 | Search robots don't see my journal?... | General/Unknown | 62 weeks ago | 61 weeks ago | open (10 points) |
| 49202 | Uploading Icons Turns Them Blurry | General/Unknown | 62 weeks ago | 62 weeks ago | open (10 points) |
| 49139 | Unable to edit Mini Bio | Communities | 66 weeks ago | 66 weeks ago | open (10 points) |
| 49106 | Issue on Ban and Unban Accounts | Site Interface | 67 weeks ago | 42 weeks ago | answered still needs help (10 points) |
| 49075 | can't untrack a thread | Entries | 69 weeks ago | 69 weeks ago | open (10 points) |
| 49065 | "Edit Your Theme Layer" link on Customize Journal Style page missing layer ID# | Site Interface | 70 weeks ago | 70 weeks ago | open (10 points) |
| 49048 | Would like to remove a sticky | Communities | 70 weeks ago | 70 weeks ago | answered still needs help (10 points) |
| 49042 | Icon Keywords Gibberish After Re-upping Premium Paid | General/Unknown | 71 weeks ago | 71 weeks ago | open (10 points) |
| 49025 | How to embed a Mastodon verification link? | Styles | 71 weeks ago | 71 weeks ago | open (10 points) |
| 49024 | viewing by access filter? used to be able to click, but isn't working? | Entries | 71 weeks ago | 71 weeks ago | open (10 points) |
| 48993 | Can't upload GIF | Entries | 73 weeks ago | 73 weeks ago | open (10 points) |
| 48952 | Can't untrack a thread | Entries | 74 weeks ago | 74 weeks ago | open (10 points) |
| 48911 | Subscriptions and Email Confirmations Not Working | General/Unknown | 76 weeks ago | 76 weeks ago | open (10 points) |
| 48815 | bizarre issue where only a small amount of hex codes display wrong? | Entries | 80 weeks ago | 76 weeks ago | answered still needs help (10 points) |
| 48791 | Media tags on RSS-Feeds currently not supported (or working) | Feeds | 81 weeks ago | 81 weeks ago | open (10 points) |
| 48705 | Captcha offered to the Mastodon instance I'm at | General/Unknown | 85 weeks ago | 85 weeks ago | answered still needs help (10 points) |
| 48564 | Bug When Approving Membership Request | Communities | 90 weeks ago | 38 weeks ago | answered still needs help (10 points) |
| 48562 | When posting by email, post-headers that appear after a "--" line are processed | Entries | 90 weeks ago | 90 weeks ago | open (10 points) |
| 48557 | posts by email don't have the right time | General/Unknown | 90 weeks ago | 90 weeks ago | open (10 points) |
| 48510 | Feed renaming | Feeds | 93 weeks ago | 82 weeks ago | answered still needs help (10 points) |
| 48438 | Bug Report: HTML in Markdown issue | Entries | 95 weeks ago | 95 weeks ago | open (10 points) |
| 48433 | being logged out for no reason | General/Unknown | 95 weeks ago | 95 weeks ago | open (10 points) |
| 48391 | Administrator Overrides | Communities | 97 weeks ago | 97 weeks ago | open (10 points) |
| 48345 | Entry Deleted | Entries | 100 weeks ago | 100 weeks ago | open (10 points) |
| 48330 | Connection Lost upon clicking the comment button | Entries | 100 weeks ago | 100 weeks ago | open (10 points) |
| 48310 | Comments going to spam | General/Unknown | 101 weeks ago | 101 weeks ago | open (10 points) |
| 47826 | Navstrip bug: style=mine setting half sticky? | General/Unknown | 117 weeks ago | 117 weeks ago | answered still needs help (10 points) |
| 47804 | Cannot delete poll questions | General/Unknown | 117 weeks ago | 117 weeks ago | open (10 points) |
| 47509 | Feature suggestion: prefilling of fields in the Support Request | Site Interface | 127 weeks ago | 127 weeks ago | open (10 points) |
| 47506 | support for imgur video embeds? | Entries | 127 weeks ago | 127 weeks ago | open (10 points) |
| 47232 | Reply by e-mail in languages other than English | General/Unknown | 136 weeks ago | 136 weeks ago | open (10 points) |
| 47230 | Replying to comments via email to SMS address | General/Unknown | 137 weeks ago | 105 weeks ago | answered still needs help (10 points) |
| 47166 | image shrink CSS - turns off for set width, but not for set height | Entries | 139 weeks ago | 139 weeks ago | open (10 points) |
| 47136 | Tags in a community -- cannot go back more than skip 480 | General/Unknown | 139 weeks ago | 139 weeks ago | open (10 points) |
| 47015 | Summary/Details html does not work in Markdown comments | General/Unknown | 143 weeks ago | 143 weeks ago | open (10 points) |
| 47014 | Comments showing up several times despite being posted only once | General/Unknown | 143 weeks ago | 143 weeks ago | open (10 points) |
| 46930 | Dreamwidth hosted images can't be URL uploaded as icons | General/Unknown | 146 weeks ago | 146 weeks ago | open (10 points) |
| 46358 | 2001 has been lost? | Entries | 163 weeks ago | 163 weeks ago | open (10 points) |
| 46040 | link to ban/unban to the sitemap? | General/Unknown | 172 weeks ago | 172 weeks ago | open (10 points) |
| 46011 | Comments imported but not visible | Importer | 173 weeks ago | 141 weeks ago | answered still needs help (10 points) |
| 45945 | Custom style replaced without my say-so | Styles | 175 weeks ago | 175 weeks ago | open (10 points) |
| 45090 | Mobile posting via AT&T broken? | Entries | 192 weeks ago | 190 weeks ago | answered still needs help (10 points) |
| 44993 | Can't get multiple post-headers to work in email posting. | Entries | 193 weeks ago | 158 weeks ago | answered still needs help (10 points) |
| 44825 | I can't see all of my uploaded pictures. I can't go far back in my archive | General/Unknown | 197 weeks ago | 197 weeks ago | open (10 points) |
| 44737 | [Cyrillic] cyrillic character encoding screwed up all of a sudden | Site Interface | 200 weeks ago | 200 weeks ago | open (10 points) |
| 42387 | Custom Text Leaking from Journals I Don't Subscribe To | Site Interface | 271 weeks ago | 155 weeks ago | answered still needs help (10 points) |
| 42359 | [Cyrillic] encoding failure in comments in one of my posts | General/Unknown | 272 weeks ago | 157 weeks ago | answered still needs help (10 points) |
| 42347 | can't turn off notifications | General/Unknown | 272 weeks ago | 182 weeks ago | answered still needs help (10 points) |
| 42333 | Feature request - Telegram | General/Unknown | 273 weeks ago | 273 weeks ago | open (10 points) |
| 42256 | Bug in rendering logic for cut tags | Entries | 275 weeks ago | 188 weeks ago | answered still needs help (10 points) |
| 42076 | Images in portrait orientation rotated | Entries | 281 weeks ago | 182 weeks ago | answered still needs help (10 points) |
| 41787 | [Cyrillic] Inbox showing Cyrillic text as gibberish | General/Unknown | 286 weeks ago | 157 weeks ago | answered still needs help (10 points) |
| 41633 | edit display name | Communities | 290 weeks ago | 158 weeks ago | answered still needs help (10 points) |
| 41170 | Latest Things - nasty user | General/Unknown | 299 weeks ago | 299 weeks ago | open (10 points) |
| 40298 | Add support for IndieAuth | OpenID | 330 weeks ago | 330 weeks ago | open (10 points) |
| 39347 | Bug report: Post-a-new-entry page - Mood | General/Unknown | 360 weeks ago | 186 weeks ago | answered still needs help (10 points) |
| 39032 | WebP Support | General/Unknown | 370 weeks ago | 370 weeks ago | open (10 points) |
| 38855 | [Cyrillic] Cannot change display name for community | Communities | 379 weeks ago | 379 weeks ago | open (10 points) |
| 38817 | duplicate id | OpenID | 381 weeks ago | 381 weeks ago | open (10 points) |
| 38082 | [Slug] Cannot set entry URL | Communities | 408 weeks ago | 408 weeks ago | open (10 points) |
| 38060 | Android scroll lock for comment text box on certain styles | Styles | 409 weeks ago | 126 weeks ago | answered still needs help (10 points) |
| 37786 | [Slug] Entry Link URL not working | Entries | 417 weeks ago | 198 weeks ago | answered still needs help (10 points) |
| 36731 | [Cyrillic] [Unicode] Edit profile | General/Unknown | 443 weeks ago | 442 weeks ago | open (10 points) |
| 36671 | [Cyrillic] Comments are not readable. | Importer | 444 weeks ago | 443 weeks ago | open (10 points) |
| 31148 | Encoding bug in FOAF XML - server response headers are declaring UTF8 | General/Unknown | 540 weeks ago | 535 weeks ago | open (10 points) |
| 12322 | [lore] how do I send cookies to the site owners? | General/Unknown | 722 weeks ago | 35 weeks ago | answered awaiting close (10 points) |
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