Support Requests
Open Support Requests
All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page
[ 228 Unanswered, 50 Still need help, 156 Answered awaiting close, 434 Total open ]
| ID# | Summary | Problem Area | Posted | Updated | Status |
|---|---|---|---|---|---|
| 50739 | Limit of posts in tag is unclear | General/Unknown | 37 minutes ago | 37 minutes ago | open (1 point) |
| 50736 | Add Sketchfab.com to embed code white-list | Entries | 1 day ago | 1 day ago | open (8 points) |
| 50735 | Request to change feed source | Feeds | 2 days ago | 1 day ago | open (9 points) |
| 50731 | a friend in Russia can't log in | General/Unknown | 4 days ago | 4 days ago | open (10 points) |
| 50729 | Question About Crypto-Currencies | General/Unknown | 5 days ago | 5 days ago | open (10 points) |
| 50726 | Anti ai protections | General/Unknown | 6 days ago | 6 days ago | open (10 points) |
| 50715 | Impossible to create a new access filter | General/Unknown | 1 week ago | 1 week ago | open (10 points) |
| 50711 | community privacy | General/Unknown | 1 week ago | 1 week ago | open (10 points) |
| 50709 | Please update source for exler_ru_blog_feed | Feeds | 1 week ago | 1 week ago | open (10 points) |
| 50706 | National Parks Traveler feed again | Feeds | 1 week ago | 1 week ago | open (10 points) |
| 50705 | Stuck in Captcha Loop | General/Unknown | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 50692 | Reading page lost entries | General/Unknown | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50691 | feed url update | Feeds | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50689 | Inbox issues with buttons and checkbox in the ribbon when <1 page of new notices | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50684 | Images I post no longer load correctly, display "File is not a known image type" | General/Unknown | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50678 | Hide Reading Page | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50662 | Ao3 site icon is broken | General/Unknown | 3 weeks ago | 3 weeks ago | answered awaiting close (10 points) |
| 50657 | in-progress draft post not autosaved? | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50656 | serious_eats_feed url is changed | Feeds | 4 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50651 | General loading problems | General/Unknown | 4 weeks ago | 4 weeks ago | open (10 points) |
| 50649 | Cannot update/manage Access Filters | Entries | 4 weeks ago | 4 weeks ago | open (10 points) |
| 50643 | Reply notifications for same entry showing separately in inbox | General/Unknown | 4 weeks ago | 4 weeks ago | open (10 points) |
| 50626 | not receiving notifications on tracked tags on community "fandomtrees" | Communities | 5 weeks ago | 5 weeks ago | open (10 points) |
| 50624 | Inbox settings | General/Unknown | 5 weeks ago | 5 weeks ago | open (10 points) |
| 50614 | images won't load | Entries | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50612 | Bakerstreet loading times | General/Unknown | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50611 | Community posts won't let users comment to 5000 without malfunctioning | Entries | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50610 | Unable to edit display name after using invalid characters | General/Unknown | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50607 | Posts become unusable after around 2500 comments | General/Unknown | 7 weeks ago | 7 weeks ago | open (10 points) |
| 50604 | tweets / x posts | General/Unknown | 7 weeks ago | 7 weeks ago | open (10 points) |
| 50576 | All my entries have vanished | Entries | 7 weeks ago | 7 weeks ago | open (10 points) |
| 50574 | site style templates? | Styles | 7 weeks ago | 7 weeks ago | open (10 points) |
| 50573 | reordering community sticky posts from beta edit entry page | Communities | 7 weeks ago | 7 weeks ago | open (10 points) |
| 50562 | ipspace_net_blog_feed: update feed location | Feeds | 8 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50557 | hover??text | General/Unknown | 9 weeks ago | 9 weeks ago | open (10 points) |
| 50553 | Most of my journal has disappeared | Entries | 9 weeks ago | 9 weeks ago | open (10 points) |
| 50551 | some posts are missing import | Importer | 9 weeks ago | 9 weeks ago | open (10 points) |
| 50544 | Icons not loading | General/Unknown | 9 weeks ago | 9 weeks ago | open (10 points) |
| 50537 | Paletteable navlinks header missing | Styles | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50513 | Max challenge attempts exceeded error | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 50512 | Archive: incorrect behavior on re-dating entry | Communities | 12 weeks ago | 12 weeks ago | open (10 points) |
| 50501 | Mobile view inaccessible | Site Interface | 13 weeks ago | 13 weeks ago | open (10 points) |
| 50496 | Dreamwidth images not loading on the Reading Page | General/Unknown | 13 weeks ago | 13 weeks ago | open (10 points) |
| 50493 | Icons page no longer supports at-symbol | Site Interface | 14 weeks ago | 14 weeks ago | open (10 points) |
| 50483 | Bare Markdown Links UC alpha Δ lc alpha in Post Source | Entries | 14 weeks ago | 14 weeks ago | open (10 points) |
| 50463 | I believe the RSS feed for Elysian Fields has changed. | Feeds | 15 weeks ago | 11 weeks ago | answered still needs help (10 points) |
| 50452 | Problem with profile name. | General/Unknown | 15 weeks ago | 9 weeks ago | open (10 points) |
| 50451 | [display name] font unsupported | General/Unknown | 15 weeks ago | 6 weeks ago | open (10 points) |
| 50432 | Problem with removing interests from profile. | Site Interface | 16 weeks ago | 16 weeks ago | open (10 points) |
| 50426 | Profile page not loading for communities with lots of members | Communities | 16 weeks ago | 16 weeks ago | open (10 points) |
| 50413 | No Longer Have Access | OpenID | 17 weeks ago | 17 weeks ago | open (10 points) |
| 50411 | Can't log in on exactly one of my accounts | General/Unknown | 17 weeks ago | 17 weeks ago | open (10 points) |
| 50410 | Can't log in | General/Unknown | 17 weeks ago | 17 weeks ago | open (10 points) |
| 50404 | Captcha tickbox does not appear in Firefox | General/Unknown | 17 weeks ago | 17 weeks ago | open (10 points) |
| 50397 | icon browser not working on incognito | General/Unknown | 18 weeks ago | 18 weeks ago | open (10 points) |
| 50389 | Can't answer replies from my email anymore | Site Interface | 18 weeks ago | 18 weeks ago | open (10 points) |
| 50367 | imported entries from LiveJournal are not seen | Importer | 19 weeks ago | 19 weeks ago | open (10 points) |
| 50361 | Needing to change my display name, unable to! | General/Unknown | 19 weeks ago | 19 weeks ago | open (10 points) |
| 50340 | niemanjournalismlab_feed has stopped working | Feeds | 20 weeks ago | 14 weeks ago | answered still needs help (10 points) |
| 50318 | It happened again | General/Unknown | 22 weeks ago | 22 weeks ago | open (10 points) |
| 50271 | Icon appears blurry | General/Unknown | 25 weeks ago | 25 weeks ago | open (10 points) |
| 50270 | Icon upload fails at resize stage | Site Interface | 25 weeks ago | 25 weeks ago | open (10 points) |
| 50262 | Missing community post | General/Unknown | 25 weeks ago | 25 weeks ago | answered still needs help (10 points) |
| 50260 | Extremely slow comments loading / failure to load comments | General/Unknown | 25 weeks ago | 21 weeks ago | open (10 points) |
| 50234 | Name contains invalid characters error | General/Unknown | 26 weeks ago | 26 weeks ago | open (10 points) |
| 50225 | Backend Fetch Error when trying to manage uploaded images | General/Unknown | 27 weeks ago | 21 weeks ago | open (10 points) |
| 50217 | unable to update location in my profile | General/Unknown | 27 weeks ago | 27 weeks ago | open (10 points) |
| 50202 | 504Errors after Gif Upload, picture lists (view/manage)temporarily inaccessible. | General/Unknown | 28 weeks ago | 28 weeks ago | open (10 points) |
| 50199 | Unable to load community pages due to max challenge attempts exceeded. | General/Unknown | 28 weeks ago | 28 weeks ago | open (10 points) |
| 50192 | Problems with loading | Communities | 28 weeks ago | 28 weeks ago | open (10 points) |
| 50190 | Getting logged out | General/Unknown | 28 weeks ago | 28 weeks ago | open (10 points) |
| 50183 | Max challenge attempts exceeded. Please refresh the page to try again! | General/Unknown | 29 weeks ago | 29 weeks ago | open (10 points) |
| 50174 | Multiple errors/blocked pages | General/Unknown | 29 weeks ago | 29 weeks ago | answered still needs help (10 points) |
| 50128 | Broken Support Link | General/Unknown | 32 weeks ago | 32 weeks ago | open (10 points) |
| 50127 | Stay Logged In | General/Unknown | 32 weeks ago | 32 weeks ago | open (10 points) |
| 50121 | won't crosspost despite using date out of order | Crossposting | 32 weeks ago | 32 weeks ago | open (10 points) |
| 50117 | bug? 'manage tags' won't multi-select non-adjacent tags for merging | Site Interface | 32 weeks ago | 31 weeks ago | answered still needs help (10 points) |
| 50101 | Tracking Comments | General/Unknown | 33 weeks ago | 33 weeks ago | open (10 points) |
| 50080 | New Feed Name? | Feeds | 34 weeks ago | 25 weeks ago | answered still needs help (10 points) |
| 50031 | Cannot get past Captcha using Brave refreshing browser makes no diffrence | General/Unknown | 35 weeks ago | 35 weeks ago | open (10 points) |
| 50030 | Display name isn't showing up correctly. | General/Unknown | 35 weeks ago | 35 weeks ago | open (10 points) |
| 50020 | RTE option in comments? | General/Unknown | 35 weeks ago | 35 weeks ago | open (10 points) |
| 50009 | Exporter tool: Generated xml page opens in browser, but not downloadable | General/Unknown | 36 weeks ago | 32 weeks ago | open (10 points) |
| 49995 | Many of my posts are no longer there. | Entries | 36 weeks ago | 36 weeks ago | open (10 points) |
| 49963 | I am constantly being logged out | General/Unknown | 38 weeks ago | 37 weeks ago | answered still needs help (10 points) |
| 49955 | Private messages not working | General/Unknown | 38 weeks ago | 38 weeks ago | open (10 points) |
| 49943 | Your name contains invalid characters | General/Unknown | 39 weeks ago | 39 weeks ago | open (10 points) |
| 49923 | Display name not being able to be edited | General/Unknown | 40 weeks ago | 40 weeks ago | open (10 points) |
| 49866 | "your name contains invalid characters" | General/Unknown | 43 weeks ago | 43 weeks ago | open (10 points) |
| 49846 | No email notifications for screened comments | General/Unknown | 44 weeks ago | 44 weeks ago | open (10 points) |
| 49844 | Reply to comment: Text editor selection doesn't work | Entries | 44 weeks ago | 44 weeks ago | answered still needs help (10 points) |
| 49838 | Your name contains invalid characters. You must visit the conversion page. | General/Unknown | 44 weeks ago | 44 weeks ago | open (10 points) |
| 49832 | Issues with icons not loading | General/Unknown | 44 weeks ago | 44 weeks ago | open (10 points) |
| 49831 | default CSS site skin not working | Site Interface | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49830 | Icons often not loading | General/Unknown | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49828 | RSS Feeds Return 503 for Thunderbird | Feeds | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49827 | site layout breaking | Site Interface | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49820 | dreamwidth coding break for singapore user | General/Unknown | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49818 | RSS is not showing! | General/Unknown | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49803 | Dreamwidth logos and entries not showing properly | Site Interface | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49797 | Poll submission broken more subtly | General/Unknown | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49796 | Create Post draft not autosaved | General/Unknown | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49795 | pages not loading correctly, community and user icons showing as broken | Site Interface | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49794 | Site only displaying basic html | Site Interface | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49793 | Loading issues | Site Interface | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49792 | pages are entirely stripped of any layout design | General/Unknown | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49787 | Journal style has gone away | General/Unknown | 45 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 49773 | No notification on replies to my comments | General/Unknown | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49767 | Change in font size in entries compared to inbox? | Entries | 46 weeks ago | 46 weeks ago | open (10 points) |
| 49749 | utf convert | General/Unknown | 46 weeks ago | 46 weeks ago | open (10 points) |
| 49736 | utf8 convert | General/Unknown | 47 weeks ago | 47 weeks ago | open (10 points) |
| 49676 | Volunteering | General/Unknown | 49 weeks ago | 49 weeks ago | open (10 points) |
| 49666 | API documentation | General/Unknown | 49 weeks ago | 49 weeks ago | answered still needs help (10 points) |
| 49596 | problem with layers | Styles | 52 weeks ago | 52 weeks ago | open (10 points) |
| 49565 | 504 Gateway Timeout ERROR while logging in | General/Unknown | 53 weeks ago | 53 weeks ago | open (10 points) |
| 49563 | Embed codes for Instagram don't seem to work | Entries | 53 weeks ago | 53 weeks ago | answered awaiting close (10 points) |
| 49545 | Cannot stay logged in | Entries | 54 weeks ago | 54 weeks ago | open (10 points) |
| 49532 | Inconsistent application of bans in /read and /network feeds | Site Interface | 54 weeks ago | 54 weeks ago | open (10 points) |
| 49511 | Frequently being logged out | Site Interface | 55 weeks ago | 55 weeks ago | open (10 points) |
| 49496 | Renaming RSS Feed | Feeds | 56 weeks ago | 56 weeks ago | open (10 points) |
| 49488 | Is there a way to bypass JPEG compression for image sharing? | General/Unknown | 56 weeks ago | 31 weeks ago | open (10 points) |
| 49253 | Syndicated post with embeds breaking page | General/Unknown | 67 weeks ago | 67 weeks ago | open (10 points) |
| 49206 | Search robots don't see my journal?... | General/Unknown | 69 weeks ago | 68 weeks ago | open (10 points) |
| 49202 | Uploading Icons Turns Them Blurry | General/Unknown | 69 weeks ago | 69 weeks ago | open (10 points) |
| 49139 | Unable to edit Mini Bio | Communities | 72 weeks ago | 72 weeks ago | open (10 points) |
| 49106 | Issue on Ban and Unban Accounts | Site Interface | 74 weeks ago | 48 weeks ago | answered still needs help (10 points) |
| 49075 | can't untrack a thread | Entries | 76 weeks ago | 76 weeks ago | open (10 points) |
| 49065 | "Edit Your Theme Layer" link on Customize Journal Style page missing layer ID# | Site Interface | 76 weeks ago | 76 weeks ago | open (10 points) |
| 49048 | Would like to remove a sticky | Communities | 77 weeks ago | 76 weeks ago | answered still needs help (10 points) |
| 49042 | Icon Keywords Gibberish After Re-upping Premium Paid | General/Unknown | 77 weeks ago | 77 weeks ago | open (10 points) |
| 49025 | How to embed a Mastodon verification link? | Styles | 78 weeks ago | 78 weeks ago | open (10 points) |
| 49024 | viewing by access filter? used to be able to click, but isn't working? | Entries | 78 weeks ago | 78 weeks ago | open (10 points) |
| 48993 | Can't upload GIF | Entries | 80 weeks ago | 80 weeks ago | open (10 points) |
| 48952 | Can't untrack a thread | Entries | 81 weeks ago | 81 weeks ago | open (10 points) |
| 48911 | Subscriptions and Email Confirmations Not Working | General/Unknown | 82 weeks ago | 82 weeks ago | open (10 points) |
| 48815 | bizarre issue where only a small amount of hex codes display wrong? | Entries | 87 weeks ago | 83 weeks ago | answered still needs help (10 points) |
| 48791 | Media tags on RSS-Feeds currently not supported (or working) | Feeds | 88 weeks ago | 88 weeks ago | open (10 points) |
| 48705 | Captcha offered to the Mastodon instance I'm at | General/Unknown | 91 weeks ago | 91 weeks ago | answered still needs help (10 points) |
| 48564 | Bug When Approving Membership Request | Communities | 96 weeks ago | 45 weeks ago | answered still needs help (10 points) |
| 48562 | When posting by email, post-headers that appear after a "--" line are processed | Entries | 96 weeks ago | 96 weeks ago | open (10 points) |
| 48557 | posts by email don't have the right time | General/Unknown | 97 weeks ago | 97 weeks ago | open (10 points) |
| 48510 | Feed renaming | Feeds | 99 weeks ago | 89 weeks ago | answered still needs help (10 points) |
| 48438 | Bug Report: HTML in Markdown issue | Entries | 102 weeks ago | 102 weeks ago | open (10 points) |
| 48433 | being logged out for no reason | General/Unknown | 102 weeks ago | 102 weeks ago | open (10 points) |
| 48391 | Administrator Overrides | Communities | 104 weeks ago | 104 weeks ago | open (10 points) |
| 48345 | Entry Deleted | Entries | 106 weeks ago | 106 weeks ago | open (10 points) |
| 48330 | Connection Lost upon clicking the comment button | Entries | 106 weeks ago | 106 weeks ago | open (10 points) |
| 48310 | Comments going to spam | General/Unknown | 107 weeks ago | 107 weeks ago | open (10 points) |
| 47826 | Navstrip bug: style=mine setting half sticky? | General/Unknown | 124 weeks ago | 123 weeks ago | answered still needs help (10 points) |
| 47804 | Cannot delete poll questions | General/Unknown | 124 weeks ago | 124 weeks ago | open (10 points) |
| 47509 | Feature suggestion: prefilling of fields in the Support Request | Site Interface | 133 weeks ago | 133 weeks ago | open (10 points) |
| 47506 | support for imgur video embeds? | Entries | 134 weeks ago | 134 weeks ago | open (10 points) |
| 47232 | Reply by e-mail in languages other than English | General/Unknown | 143 weeks ago | 143 weeks ago | open (10 points) |
| 47230 | Replying to comments via email to SMS address | General/Unknown | 143 weeks ago | 111 weeks ago | answered still needs help (10 points) |
| 47166 | image shrink CSS - turns off for set width, but not for set height | Entries | 145 weeks ago | 145 weeks ago | open (10 points) |
| 47136 | Tags in a community -- cannot go back more than skip 480 | General/Unknown | 146 weeks ago | 146 weeks ago | open (10 points) |
| 47015 | Summary/Details html does not work in Markdown comments | General/Unknown | 150 weeks ago | 150 weeks ago | open (10 points) |
| 47014 | Comments showing up several times despite being posted only once | General/Unknown | 150 weeks ago | 150 weeks ago | open (10 points) |
| 46930 | Dreamwidth hosted images can't be URL uploaded as icons | General/Unknown | 152 weeks ago | 152 weeks ago | open (10 points) |
| 46358 | 2001 has been lost? | Entries | 170 weeks ago | 170 weeks ago | open (10 points) |
| 46040 | link to ban/unban to the sitemap? | General/Unknown | 179 weeks ago | 179 weeks ago | open (10 points) |
| 46011 | Comments imported but not visible | Importer | 180 weeks ago | 147 weeks ago | answered still needs help (10 points) |
| 45945 | Custom style replaced without my say-so | Styles | 181 weeks ago | 181 weeks ago | open (10 points) |
| 45090 | Mobile posting via AT&T broken? | Entries | 199 weeks ago | 196 weeks ago | answered still needs help (10 points) |
| 44993 | Can't get multiple post-headers to work in email posting. | Entries | 200 weeks ago | 165 weeks ago | answered still needs help (10 points) |
| 44825 | I can't see all of my uploaded pictures. I can't go far back in my archive | General/Unknown | 204 weeks ago | 204 weeks ago | open (10 points) |
| 44737 | [Cyrillic] cyrillic character encoding screwed up all of a sudden | Site Interface | 207 weeks ago | 207 weeks ago | open (10 points) |
| 42387 | Custom Text Leaking from Journals I Don't Subscribe To | Site Interface | 278 weeks ago | 161 weeks ago | answered still needs help (10 points) |
| 42359 | [Cyrillic] encoding failure in comments in one of my posts | General/Unknown | 278 weeks ago | 163 weeks ago | answered still needs help (10 points) |
| 42347 | can't turn off notifications | General/Unknown | 279 weeks ago | 189 weeks ago | answered still needs help (10 points) |
| 42333 | Feature request - Telegram | General/Unknown | 279 weeks ago | 279 weeks ago | open (10 points) |
| 42256 | Bug in rendering logic for cut tags | Entries | 282 weeks ago | 195 weeks ago | answered still needs help (10 points) |
| 42076 | Images in portrait orientation rotated | Entries | 288 weeks ago | 188 weeks ago | answered still needs help (10 points) |
| 41787 | [Cyrillic] Inbox showing Cyrillic text as gibberish | General/Unknown | 293 weeks ago | 163 weeks ago | answered still needs help (10 points) |
| 41633 | edit display name | Communities | 296 weeks ago | 165 weeks ago | answered still needs help (10 points) |
| 41170 | Latest Things - nasty user | General/Unknown | 306 weeks ago | 306 weeks ago | open (10 points) |
| 40298 | Add support for IndieAuth | OpenID | 337 weeks ago | 337 weeks ago | open (10 points) |
| 39347 | Bug report: Post-a-new-entry page - Mood | General/Unknown | 366 weeks ago | 193 weeks ago | answered still needs help (10 points) |
| 39032 | WebP Support | General/Unknown | 376 weeks ago | 376 weeks ago | open (10 points) |
| 38855 | [Cyrillic] Cannot change display name for community | Communities | 385 weeks ago | 385 weeks ago | open (10 points) |
| 38817 | duplicate id | OpenID | 388 weeks ago | 388 weeks ago | open (10 points) |
| 38082 | [Slug] Cannot set entry URL | Communities | 415 weeks ago | 415 weeks ago | open (10 points) |
| 38060 | Android scroll lock for comment text box on certain styles | Styles | 416 weeks ago | 133 weeks ago | answered still needs help (10 points) |
| 37786 | [Slug] Entry Link URL not working | Entries | 424 weeks ago | 204 weeks ago | answered still needs help (10 points) |
| 36731 | [Cyrillic] [Unicode] Edit profile | General/Unknown | 449 weeks ago | 449 weeks ago | open (10 points) |
| 36671 | [Cyrillic] Comments are not readable. | Importer | 450 weeks ago | 450 weeks ago | open (10 points) |
| 31148 | Encoding bug in FOAF XML - server response headers are declaring UTF8 | General/Unknown | 547 weeks ago | 542 weeks ago | open (10 points) |
| 12322 | [lore] how do I send cookies to the site owners? | General/Unknown | 729 weeks ago | 41 weeks ago | answered awaiting close (10 points) |
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