Support Requests

Open Support Requests

All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page

[ 166 Unanswered, 48 Still need help, 192 Answered awaiting close, 406 Total open ]

Show only requests of type:

ID# Summary Problem Area Posted Updated Status
50343Question about further paid account plans besides the options at hand General/Unknown 54 minutes ago 54 minutes ago open
(1 point)
50341icon loader says it's uploaded my icons, but they don't appear General/Unknown 1 day ago 1 day ago open
(5 points)
50340niemanjournalismlab_feed has stopped working Feeds 1 day ago 1 day ago open
(6 points)
50338lots of <br> inserted into post Entries 2 days ago 2 days ago open
(10 points)
50333How do I change the access policy for ALL my posts to "access list" in bulk? Entries 5 days ago 5 days ago answered
awaiting close
(10 points)
50326Old images not displaying General/Unknown 1 week ago 1 week ago answered
awaiting close
(10 points)
50323Messed up creating the feed Feeds 1 week ago 1 week ago open
(10 points)
50318It happened again General/Unknown 1 week ago 1 week ago open
(10 points)
50288National Parks Traveler feed not updating Feeds 3 weeks ago 3 weeks ago open
(10 points)
50271Icon appears blurry General/Unknown 4 weeks ago 4 weeks ago open
(10 points)
50270Icon upload fails at resize stage Site Interface 4 weeks ago 4 weeks ago open
(10 points)
50262Missing community post General/Unknown 5 weeks ago 5 weeks ago answered
still needs help
(10 points)
50260Extremely slow comments loading / failure to load comments General/Unknown 5 weeks ago 1 week ago open
(10 points)
50234Name contains invalid characters error General/Unknown 6 weeks ago 6 weeks ago open
(10 points)
50230feed correction sternengeschichten_feed Feeds 6 weeks ago 1 week ago answered
still needs help
(10 points)
50225Backend Fetch Error when trying to manage uploaded images General/Unknown 6 weeks ago 6 days ago open
(10 points)
50217unable to update location in my profile General/Unknown 7 weeks ago 7 weeks ago open
(10 points)
50202504Errors after Gif Upload, picture lists (view/manage)temporarily inaccessible. General/Unknown 7 weeks ago 7 weeks ago open
(10 points)
50199Unable to load community pages due to max challenge attempts exceeded. General/Unknown 7 weeks ago 7 weeks ago open
(10 points)
50192Problems with loading Communities 8 weeks ago 8 weeks ago open
(10 points)
50190Getting logged out General/Unknown 8 weeks ago 8 weeks ago open
(10 points)
50183Max challenge attempts exceeded. Please refresh the page to try again! General/Unknown 9 weeks ago 8 weeks ago open
(10 points)
50174Multiple errors/blocked pages General/Unknown 9 weeks ago 9 weeks ago answered
still needs help
(10 points)
50128Broken Support Link General/Unknown 11 weeks ago 11 weeks ago open
(10 points)
50127Stay Logged In General/Unknown 11 weeks ago 11 weeks ago open
(10 points)
50121won't crosspost despite using date out of order Crossposting 12 weeks ago 12 weeks ago open
(10 points)
50117bug? 'manage tags' won't multi-select non-adjacent tags for merging Site Interface 12 weeks ago 11 weeks ago answered
still needs help
(10 points)
50101Tracking Comments General/Unknown 12 weeks ago 12 weeks ago open
(10 points)
50080New Feed Name? Feeds 13 weeks ago 4 weeks ago answered
still needs help
(10 points)
50031Cannot get past Captcha using Brave refreshing browser makes no diffrence General/Unknown 15 weeks ago 15 weeks ago open
(10 points)
50030Display name isn't showing up correctly. General/Unknown 15 weeks ago 15 weeks ago open
(10 points)
50020RTE option in comments? General/Unknown 15 weeks ago 15 weeks ago open
(10 points)
50009Exporter tool: Generated xml page opens in browser, but not downloadable General/Unknown 15 weeks ago 12 weeks ago open
(10 points)
49995Many of my posts are no longer there. Entries 16 weeks ago 16 weeks ago open
(10 points)
49963I am constantly being logged out General/Unknown 17 weeks ago 17 weeks ago answered
still needs help
(10 points)
49955Private messages not working General/Unknown 17 weeks ago 17 weeks ago open
(10 points)
49943Your name contains invalid characters General/Unknown 18 weeks ago 18 weeks ago open
(10 points)
49923Display name not being able to be edited General/Unknown 20 weeks ago 20 weeks ago open
(10 points)
49866"your name contains invalid characters" General/Unknown 23 weeks ago 23 weeks ago open
(10 points)
49846No email notifications for screened comments General/Unknown 23 weeks ago 23 weeks ago open
(10 points)
49844Reply to comment: Text editor selection doesn't work Entries 23 weeks ago 23 weeks ago answered
still needs help
(10 points)
49838Your name contains invalid characters. You must visit the conversion page. General/Unknown 24 weeks ago 24 weeks ago open
(10 points)
49832Issues with icons not loading General/Unknown 24 weeks ago 24 weeks ago open
(10 points)
49831default CSS site skin not working Site Interface 24 weeks ago 24 weeks ago open
(10 points)
49830Icons often not loading General/Unknown 24 weeks ago 24 weeks ago open
(10 points)
49828RSS Feeds Return 503 for Thunderbird Feeds 24 weeks ago 24 weeks ago open
(10 points)
49827site layout breaking Site Interface 24 weeks ago 24 weeks ago open
(10 points)
49820dreamwidth coding break for singapore user General/Unknown 24 weeks ago 24 weeks ago answered
still needs help
(10 points)
49818RSS is not showing! General/Unknown 24 weeks ago 24 weeks ago open
(10 points)
49803Dreamwidth logos and entries not showing properly Site Interface 24 weeks ago 24 weeks ago answered
still needs help
(10 points)
49797Poll submission broken more subtly General/Unknown 24 weeks ago 24 weeks ago open
(10 points)
49796Create Post draft not autosaved General/Unknown 24 weeks ago 24 weeks ago answered
still needs help
(10 points)
49795pages not loading correctly, community and user icons showing as broken Site Interface 24 weeks ago 24 weeks ago answered
still needs help
(10 points)
49794Site only displaying basic html Site Interface 24 weeks ago 24 weeks ago answered
still needs help
(10 points)
49793Loading issues Site Interface 24 weeks ago 24 weeks ago answered
still needs help
(10 points)
49792pages are entirely stripped of any layout design General/Unknown 24 weeks ago 24 weeks ago answered
still needs help
(10 points)
49787Journal style has gone away General/Unknown 25 weeks ago 24 weeks ago answered
still needs help
(10 points)
49773No notification on replies to my comments General/Unknown 25 weeks ago 25 weeks ago open
(10 points)
49767Change in font size in entries compared to inbox? Entries 25 weeks ago 25 weeks ago open
(10 points)
49749utf convert General/Unknown 26 weeks ago 26 weeks ago open
(10 points)
49736utf8 convert General/Unknown 26 weeks ago 26 weeks ago open
(10 points)
49676Volunteering General/Unknown 28 weeks ago 28 weeks ago open
(10 points)
49675Change mailbox in profile if you have lost access to mailbox. General/Unknown 28 weeks ago 28 weeks ago open
(10 points)
49666API documentation General/Unknown 28 weeks ago 28 weeks ago answered
still needs help
(10 points)
49596problem with layers Styles 31 weeks ago 31 weeks ago open
(10 points)
49565504 Gateway Timeout ERROR while logging in General/Unknown 32 weeks ago 32 weeks ago open
(10 points)
49563Embed codes for Instagram don't seem to work Entries 32 weeks ago 32 weeks ago answered
awaiting close
(10 points)
49545Cannot stay logged in Entries 33 weeks ago 33 weeks ago open
(10 points)
49532Inconsistent application of bans in /read and /network feeds Site Interface 34 weeks ago 34 weeks ago open
(10 points)
49511Frequently being logged out Site Interface 34 weeks ago 34 weeks ago open
(10 points)
49496Renaming RSS Feed Feeds 35 weeks ago 35 weeks ago open
(10 points)
49488Is there a way to bypass JPEG compression for image sharing? General/Unknown 35 weeks ago 11 weeks ago open
(10 points)
49253Syndicated post with embeds breaking page General/Unknown 46 weeks ago 46 weeks ago open
(10 points)
49206Search robots don't see my journal?... General/Unknown 48 weeks ago 47 weeks ago open
(10 points)
49202Uploading Icons Turns Them Blurry General/Unknown 48 weeks ago 48 weeks ago open
(10 points)
49139Unable to edit Mini Bio Communities 52 weeks ago 52 weeks ago open
(10 points)
49106Issue on Ban and Unban Accounts Site Interface 53 weeks ago 28 weeks ago answered
still needs help
(10 points)
49075can't untrack a thread Entries 55 weeks ago 55 weeks ago open
(10 points)
49065"Edit Your Theme Layer" link on Customize Journal Style page missing layer ID# Site Interface 56 weeks ago 56 weeks ago open
(10 points)
49048Would like to remove a sticky Communities 56 weeks ago 56 weeks ago answered
still needs help
(10 points)
49042Icon Keywords Gibberish After Re-upping Premium Paid General/Unknown 57 weeks ago 57 weeks ago open
(10 points)
49025How to embed a Mastodon verification link? Styles 57 weeks ago 57 weeks ago open
(10 points)
49024viewing by access filter? used to be able to click, but isn't working? Entries 57 weeks ago 57 weeks ago open
(10 points)
48993Can't upload GIF Entries 59 weeks ago 59 weeks ago open
(10 points)
48952Can't untrack a thread Entries 60 weeks ago 60 weeks ago open
(10 points)
48911Subscriptions and Email Confirmations Not Working General/Unknown 62 weeks ago 62 weeks ago open
(10 points)
48815bizarre issue where only a small amount of hex codes display wrong? Entries 66 weeks ago 62 weeks ago answered
still needs help
(10 points)
48791Media tags on RSS-Feeds currently not supported (or working) Feeds 67 weeks ago 67 weeks ago open
(10 points)
48705Captcha offered to the Mastodon instance I'm at General/Unknown 71 weeks ago 71 weeks ago answered
still needs help
(10 points)
48564Bug When Approving Membership Request Communities 76 weeks ago 24 weeks ago answered
still needs help
(10 points)
48562When posting by email, post-headers that appear after a "--" line are processed Entries 76 weeks ago 76 weeks ago open
(10 points)
48557posts by email don't have the right time General/Unknown 76 weeks ago 76 weeks ago open
(10 points)
48510Feed renaming Feeds 79 weeks ago 68 weeks ago answered
still needs help
(10 points)
48438Bug Report: HTML in Markdown issue Entries 81 weeks ago 81 weeks ago open
(10 points)
48433being logged out for no reason General/Unknown 81 weeks ago 81 weeks ago open
(10 points)
48391Administrator Overrides Communities 83 weeks ago 83 weeks ago open
(10 points)
48345Entry Deleted Entries 86 weeks ago 86 weeks ago open
(10 points)
48330Connection Lost upon clicking the comment button Entries 86 weeks ago 86 weeks ago open
(10 points)
48310Comments going to spam General/Unknown 87 weeks ago 87 weeks ago open
(10 points)
47826Navstrip bug: style=mine setting half sticky? General/Unknown 103 weeks ago 103 weeks ago answered
still needs help
(10 points)
47804Cannot delete poll questions General/Unknown 103 weeks ago 103 weeks ago open
(10 points)
47509Feature suggestion: prefilling of fields in the Support Request Site Interface 113 weeks ago 113 weeks ago open
(10 points)
47506support for imgur video embeds? Entries 113 weeks ago 113 weeks ago open
(10 points)
47232Reply by e-mail in languages other than English General/Unknown 122 weeks ago 122 weeks ago open
(10 points)
47230Replying to comments via email to SMS address General/Unknown 123 weeks ago 91 weeks ago answered
still needs help
(10 points)
47166image shrink CSS - turns off for set width, but not for set height Entries 125 weeks ago 125 weeks ago open
(10 points)
47136Tags in a community -- cannot go back more than skip 480 General/Unknown 125 weeks ago 125 weeks ago open
(10 points)
47015Summary/Details html does not work in Markdown comments General/Unknown 129 weeks ago 129 weeks ago open
(10 points)
47014Comments showing up several times despite being posted only once General/Unknown 129 weeks ago 129 weeks ago open
(10 points)
46930Dreamwidth hosted images can't be URL uploaded as icons General/Unknown 132 weeks ago 132 weeks ago open
(10 points)
463582001 has been lost? Entries 149 weeks ago 149 weeks ago open
(10 points)
46040link to ban/unban to the sitemap? General/Unknown 158 weeks ago 158 weeks ago open
(10 points)
46011Comments imported but not visible Importer 159 weeks ago 127 weeks ago answered
still needs help
(10 points)
45945Custom style replaced without my say-so Styles 161 weeks ago 161 weeks ago open
(10 points)
45090Mobile posting via AT&T broken? Entries 178 weeks ago 176 weeks ago answered
still needs help
(10 points)
44993Can't get multiple post-headers to work in email posting. Entries 179 weeks ago 144 weeks ago answered
still needs help
(10 points)
44825I can't see all of my uploaded pictures. I can't go far back in my archive General/Unknown 183 weeks ago 183 weeks ago open
(10 points)
44737[Cyrillic] cyrillic character encoding screwed up all of a sudden Site Interface 186 weeks ago 186 weeks ago open
(10 points)
42387Custom Text Leaking from Journals I Don't Subscribe To Site Interface 257 weeks ago 141 weeks ago answered
still needs help
(10 points)
42359[Cyrillic] encoding failure in comments in one of my posts General/Unknown 258 weeks ago 143 weeks ago answered
still needs help
(10 points)
42347can't turn off notifications General/Unknown 258 weeks ago 168 weeks ago answered
still needs help
(10 points)
42333Feature request - Telegram General/Unknown 259 weeks ago 259 weeks ago open
(10 points)
42256Bug in rendering logic for cut tags Entries 261 weeks ago 174 weeks ago answered
still needs help
(10 points)
42076Images in portrait orientation rotated Entries 267 weeks ago 168 weeks ago answered
still needs help
(10 points)
41787[Cyrillic] Inbox showing Cyrillic text as gibberish General/Unknown 272 weeks ago 143 weeks ago answered
still needs help
(10 points)
41633edit display name Communities 276 weeks ago 144 weeks ago answered
still needs help
(10 points)
41170Latest Things - nasty user General/Unknown 285 weeks ago 285 weeks ago open
(10 points)
40298Add support for IndieAuth OpenID 316 weeks ago 316 weeks ago open
(10 points)
39347Bug report: Post-a-new-entry page - Mood General/Unknown 346 weeks ago 172 weeks ago answered
still needs help
(10 points)
39032WebP Support General/Unknown 356 weeks ago 356 weeks ago open
(10 points)
38855[Cyrillic] Cannot change display name for community Communities 365 weeks ago 365 weeks ago open
(10 points)
38817duplicate id OpenID 367 weeks ago 367 weeks ago open
(10 points)
38082[Slug] Cannot set entry URL Communities 394 weeks ago 394 weeks ago open
(10 points)
38060Android scroll lock for comment text box on certain styles Styles 395 weeks ago 112 weeks ago answered
still needs help
(10 points)
37786[Slug] Entry Link URL not working Entries 403 weeks ago 184 weeks ago answered
still needs help
(10 points)
36731[Cyrillic] [Unicode] Edit profile General/Unknown 429 weeks ago 428 weeks ago open
(10 points)
36671[Cyrillic] Comments are not readable. Importer 430 weeks ago 429 weeks ago open
(10 points)
31148Encoding bug in FOAF XML - server response headers are declaring UTF8 General/Unknown 526 weeks ago 521 weeks ago open
(10 points)
12322[lore] how do I send cookies to the site owners? General/Unknown 708 weeks ago 21 weeks ago answered
awaiting close
(10 points)

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