Request #42347
From:
Account Type:
Free Account
Dreamwidth:
Account Name: ![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
chardismastic
chardismastic
Email confirmed?
Yes
data version: 10
scheme:
tropo-purple
Support category:
Time posted:
Tue, 18 Aug 2020 01:49:34 GMT (247 weeks ago)
Status:
answered (still needs help)
Summary:
can't turn off notifications
Original Request:
despite several attempts to un-track a post, through the hover menu and the "more options" page, i'm still getting email and inbox notifications of comments on a post i've made
even when i just try to opt to "inbox only" and not email, i get both
figured you guys should know
Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36
even when i just try to opt to "inbox only" and not email, i get both
figured you guys should know
Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36
highlander_ii
- Highlander II
Answer (#119656)
Posted: Sat, 19 Mar 2022 04:58:23 GMT (164 weeks ago)
Hi there -
So sorry for the delay in getting a response to you. We've had several code updates that may have resolved this. Are you still experiencing this issue?
Grazie,
H2
So sorry for the delay in getting a response to you. We've had several code updates that may have resolved this. Are you still experiencing this issue?
Grazie,
H2
chardismastic
- ʀᴀғᴇ "ɴᴏᴛ ғᴜᴄᴋɪɴɢ ᴛᴏᴅᴀʏ" ᴀᴅʟᴇʀ
Comment (#120752)
Posted: Wed, 27 Apr 2022 02:10:34 GMT (158 weeks ago)
(sorry for the mixup there, i clicked the wrong dang thing)
(and don't worry, you guys are rocking a whole bunch of stuff at the same time, i know it's gotta be crazy on that end)
but yes! i'm still experiencing it. most recently on a post put up 2022-04-25 09:42 pm (https://messnet.dreamwidth.org/1343.html) - it's another rp account of mine. it's the same thing - short of going to the overall notification settings and turning off "Someone replies to my entry in a community" entirely, i can't turn off notifs to a post i put up on a comm. the entry's "track this" icon and the more options thereof keep refreshing back to the on ticky-box even directly after clicking it off.
(and don't worry, you guys are rocking a whole bunch of stuff at the same time, i know it's gotta be crazy on that end)
but yes! i'm still experiencing it. most recently on a post put up 2022-04-25 09:42 pm (https://messnet.dreamwidth.org/1343.html) - it's another rp account of mine. it's the same thing - short of going to the overall notification settings and turning off "Someone replies to my entry in a community" entirely, i can't turn off notifs to a post i put up on a comm. the entry's "track this" icon and the more options thereof keep refreshing back to the on ticky-box even directly after clicking it off.
highlander_ii
- Highlander II
Answer (#120875)
Posted: Mon, 09 May 2022 06:01:48 GMT (157 weeks ago)
Hi there -
If you open the tracking page in a private tab or in your browser with all of the extensions turned off, do you still have the same problem? This will help us narrow down if it's a browser extension/add-on issue or something else.
Grazie,
H2
If you open the tracking page in a private tab or in your browser with all of the extensions turned off, do you still have the same problem? This will help us narrow down if it's a browser extension/add-on issue or something else.
Grazie,
H2
chardismastic
- ʀᴀғᴇ "ɴᴏᴛ ғᴜᴄᴋɪɴɢ ᴛᴏᴅᴀʏ" ᴀᴅʟᴇʀ
Comment (#120886)
Posted: Mon, 09 May 2022 23:31:29 GMT (157 weeks ago)
yep, just tried it in chrome private browser and the tracking notif page resets soon as i go back in, and i get the notif in the meantime
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