Support Requests
Open Support Requests
All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page
[ 148 Unanswered, 39 Still need help, 149 Answered awaiting close, 336 Total open ]
| ID# | Summary | Problem Area | Posted | Updated | Status |
|---|---|---|---|---|---|
| 50121 | won't crosspost despite using date out of order | Crossposting | 1 day ago | 1 day ago | open (5 points) |
| 50120 | not receiving notifications from a specific community | General/Unknown | 1 day ago | 1 day ago | answered awaiting close (7 points) |
| 50118 | Search won't load any results | General/Unknown | 1 day ago | 1 day ago | answered awaiting close (8 points) |
| 50117 | bug? 'manage tags' won't multi-select non-adjacent tags for merging | Site Interface | 2 days ago | 1 day ago | answered awaiting close (10 points) |
| 50115 | delete account | General/Unknown | 3 days ago | 2 days ago | answered awaiting close (10 points) |
| 50108 | Links all show up as “captcha check” | General/Unknown | 6 days ago | 6 days ago | answered awaiting close (10 points) |
| 50101 | Tracking Comments | General/Unknown | 1 week ago | 1 week ago | open (10 points) |
| 50099 | Captcha not working | General/Unknown | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 50085 | Password Problem/temporarily banned. | General/Unknown | 1 week ago | 1 week ago | answered awaiting close (10 points) |
| 50080 | New Feed Name? | Feeds | 2 weeks ago | 2 weeks ago | open (10 points) |
| 50051 | message saying "Sorry, the anti-spam test is not available right now" | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50049 | "Anti-Spam Test Not Available" message | General/Unknown | 2 weeks ago | 2 weeks ago | answered awaiting close (10 points) |
| 50035 | Doesn't appear to be updating. | Feeds | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50033 | Cut tag does not, and has not ever, worked for me | General/Unknown | 3 weeks ago | 10 hours ago | answered awaiting close (10 points) |
| 50031 | Cannot get past Captcha using Brave refreshing browser makes no diffrence | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50030 | Display name isn't showing up correctly. | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50020 | RTE option in comments? | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50019 | AO3 News feed has a new URL | Feeds | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50009 | Exporter tool: Generated xml page opens in browser, but not downloadable | General/Unknown | 3 weeks ago | 3 days ago | open (10 points) |
| 49995 | Many of my posts are no longer there. | Entries | 4 weeks ago | 4 weeks ago | open (10 points) |
| 49963 | I am constantly being logged out | General/Unknown | 5 weeks ago | 5 weeks ago | answered still needs help (10 points) |
| 49955 | Private messages not working | General/Unknown | 6 weeks ago | 6 weeks ago | open (10 points) |
| 49943 | Your name contains invalid characters | General/Unknown | 6 weeks ago | 6 weeks ago | open (10 points) |
| 49923 | Display name not being able to be edited | General/Unknown | 8 weeks ago | 8 weeks ago | open (10 points) |
| 49911 | Changed location for Torat Albion | Feeds | 8 weeks ago | 8 weeks ago | open (10 points) |
| 49866 | "your name contains invalid characters" | General/Unknown | 11 weeks ago | 11 weeks ago | open (10 points) |
| 49846 | No email notifications for screened comments | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49844 | Reply to comment: Text editor selection doesn't work | Entries | 12 weeks ago | 11 weeks ago | answered still needs help (10 points) |
| 49838 | Your name contains invalid characters. You must visit the conversion page. | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49832 | Issues with icons not loading | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49831 | default CSS site skin not working | Site Interface | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49830 | Icons often not loading | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49828 | RSS Feeds Return 503 for Thunderbird | Feeds | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49827 | site layout breaking | Site Interface | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49820 | dreamwidth coding break for singapore user | General/Unknown | 12 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 49818 | RSS is not showing! | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 49803 | Dreamwidth logos and entries not showing properly | Site Interface | 12 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 49797 | Poll submission broken more subtly | General/Unknown | 13 weeks ago | 13 weeks ago | open (10 points) |
| 49796 | Create Post draft not autosaved | General/Unknown | 13 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 49795 | pages not loading correctly, community and user icons showing as broken | Site Interface | 13 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 49794 | Site only displaying basic html | Site Interface | 13 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 49793 | Loading issues | Site Interface | 13 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 49792 | pages are entirely stripped of any layout design | General/Unknown | 13 weeks ago | 13 weeks ago | answered still needs help (10 points) |
| 49787 | Journal style has gone away | General/Unknown | 13 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 49773 | No notification on replies to my comments | General/Unknown | 13 weeks ago | 13 weeks ago | open (10 points) |
| 49767 | Change in font size in entries compared to inbox? | Entries | 13 weeks ago | 13 weeks ago | open (10 points) |
| 49749 | utf convert | General/Unknown | 14 weeks ago | 14 weeks ago | open (10 points) |
| 49736 | utf8 convert | General/Unknown | 15 weeks ago | 15 weeks ago | open (10 points) |
| 49676 | Volunteering | General/Unknown | 16 weeks ago | 16 weeks ago | open (10 points) |
| 49675 | Change mailbox in profile if you have lost access to mailbox. | General/Unknown | 16 weeks ago | 16 weeks ago | open (10 points) |
| 49666 | API documentation | General/Unknown | 17 weeks ago | 16 weeks ago | answered still needs help (10 points) |
| 49596 | problem with layers | Styles | 19 weeks ago | 19 weeks ago | open (10 points) |
| 49565 | 504 Gateway Timeout ERROR while logging in | General/Unknown | 20 weeks ago | 20 weeks ago | open (10 points) |
| 49563 | Embed codes for Instagram don't seem to work | Entries | 21 weeks ago | 20 weeks ago | answered awaiting close (10 points) |
| 49545 | Cannot stay logged in | Entries | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49532 | Inconsistent application of bans in /read and /network feeds | Site Interface | 22 weeks ago | 22 weeks ago | open (10 points) |
| 49511 | Frequently being logged out | Site Interface | 22 weeks ago | 22 weeks ago | open (10 points) |
| 49502 | RSS feed Moved | Feeds | 23 weeks ago | 23 weeks ago | open (10 points) |
| 49496 | Renaming RSS Feed | Feeds | 23 weeks ago | 23 weeks ago | open (10 points) |
| 49488 | Is there a way to bypass JPEG compression for image sharing? | General/Unknown | 23 weeks ago | 23 weeks ago | open (10 points) |
| 49469 | Feed location update fluentself-feed | Feeds | 24 weeks ago | 24 weeks ago | open (10 points) |
| 49400 | Modify source for https://dynamic-hubzilla-feed.dreamwidth.org/profile | Feeds | 27 weeks ago | 27 weeks ago | open (10 points) |
| 49391 | Broken feed/new link | Feeds | 27 weeks ago | 27 weeks ago | open (10 points) |
| 49355 | colossal_feed has a new URL | Feeds | 30 weeks ago | 30 weeks ago | open (10 points) |
| 49321 | Dress a day feed posting articles from gellerreport.com | Feeds | 31 weeks ago | 31 weeks ago | open (10 points) |
| 49253 | Syndicated post with embeds breaking page | General/Unknown | 34 weeks ago | 34 weeks ago | open (10 points) |
| 49221 | need to update RSS link for instapundit_feed | Feeds | 36 weeks ago | 35 weeks ago | open (10 points) |
| 49206 | Search robots don't see my journal?... | General/Unknown | 36 weeks ago | 35 weeks ago | open (10 points) |
| 49202 | Uploading Icons Turns Them Blurry | General/Unknown | 37 weeks ago | 37 weeks ago | open (10 points) |
| 49139 | Unable to edit Mini Bio | Communities | 40 weeks ago | 40 weeks ago | open (10 points) |
| 49106 | Issue on Ban and Unban Accounts | Site Interface | 42 weeks ago | 16 weeks ago | answered still needs help (10 points) |
| 49075 | can't untrack a thread | Entries | 43 weeks ago | 43 weeks ago | open (10 points) |
| 49065 | "Edit Your Theme Layer" link on Customize Journal Style page missing layer ID# | Site Interface | 44 weeks ago | 44 weeks ago | open (10 points) |
| 49048 | Would like to remove a sticky | Communities | 44 weeks ago | 44 weeks ago | answered still needs help (10 points) |
| 49042 | Icon Keywords Gibberish After Re-upping Premium Paid | General/Unknown | 45 weeks ago | 45 weeks ago | open (10 points) |
| 49025 | How to embed a Mastodon verification link? | Styles | 46 weeks ago | 46 weeks ago | open (10 points) |
| 49024 | viewing by access filter? used to be able to click, but isn't working? | Entries | 46 weeks ago | 46 weeks ago | open (10 points) |
| 48993 | Can't upload GIF | Entries | 47 weeks ago | 47 weeks ago | open (10 points) |
| 48952 | Can't untrack a thread | Entries | 49 weeks ago | 49 weeks ago | open (10 points) |
| 48911 | Subscriptions and Email Confirmations Not Working | General/Unknown | 50 weeks ago | 50 weeks ago | open (10 points) |
| 48822 | ianwelsh-feed: update feed URL | Feeds | 54 weeks ago | 54 weeks ago | open (10 points) |
| 48815 | bizarre issue where only a small amount of hex codes display wrong? | Entries | 54 weeks ago | 50 weeks ago | answered still needs help (10 points) |
| 48791 | Media tags on RSS-Feeds currently not supported (or working) | Feeds | 55 weeks ago | 55 weeks ago | open (10 points) |
| 48782 | Feed has changed URL (Homestuck 2: Beyond Canon) | Feeds | 56 weeks ago | 56 weeks ago | open (10 points) |
| 48705 | Captcha offered to the Mastodon instance I'm at | General/Unknown | 59 weeks ago | 59 weeks ago | answered still needs help (10 points) |
| 48564 | Bug When Approving Membership Request | Communities | 64 weeks ago | 12 weeks ago | answered still needs help (10 points) |
| 48562 | When posting by email, post-headers that appear after a "--" line are processed | Entries | 64 weeks ago | 64 weeks ago | open (10 points) |
| 48557 | posts by email don't have the right time | General/Unknown | 64 weeks ago | 64 weeks ago | open (10 points) |
| 48510 | Feed renaming | Feeds | 67 weeks ago | 57 weeks ago | answered still needs help (10 points) |
| 48438 | Bug Report: HTML in Markdown issue | Entries | 70 weeks ago | 70 weeks ago | open (10 points) |
| 48433 | being logged out for no reason | General/Unknown | 70 weeks ago | 70 weeks ago | open (10 points) |
| 48391 | Administrator Overrides | Communities | 71 weeks ago | 71 weeks ago | open (10 points) |
| 48345 | Entry Deleted | Entries | 74 weeks ago | 74 weeks ago | open (10 points) |
| 48330 | Connection Lost upon clicking the comment button | Entries | 74 weeks ago | 74 weeks ago | open (10 points) |
| 48310 | Comments going to spam | General/Unknown | 75 weeks ago | 75 weeks ago | open (10 points) |
| 47826 | Navstrip bug: style=mine setting half sticky? | General/Unknown | 91 weeks ago | 91 weeks ago | answered still needs help (10 points) |
| 47804 | Cannot delete poll questions | General/Unknown | 92 weeks ago | 92 weeks ago | open (10 points) |
| 47509 | Feature suggestion: prefilling of fields in the Support Request | Site Interface | 101 weeks ago | 101 weeks ago | open (10 points) |
| 47506 | support for imgur video embeds? | Entries | 101 weeks ago | 101 weeks ago | open (10 points) |
| 47232 | Reply by e-mail in languages other than English | General/Unknown | 111 weeks ago | 111 weeks ago | open (10 points) |
| 47230 | Replying to comments via email to SMS address | General/Unknown | 111 weeks ago | 79 weeks ago | answered still needs help (10 points) |
| 47166 | image shrink CSS - turns off for set width, but not for set height | Entries | 113 weeks ago | 113 weeks ago | open (10 points) |
| 47136 | Tags in a community -- cannot go back more than skip 480 | General/Unknown | 114 weeks ago | 114 weeks ago | open (10 points) |
| 47015 | Summary/Details html does not work in Markdown comments | General/Unknown | 117 weeks ago | 117 weeks ago | open (10 points) |
| 47014 | Comments showing up several times despite being posted only once | General/Unknown | 117 weeks ago | 117 weeks ago | open (10 points) |
| 46930 | Dreamwidth hosted images can't be URL uploaded as icons | General/Unknown | 120 weeks ago | 120 weeks ago | open (10 points) |
| 46358 | 2001 has been lost? | Entries | 138 weeks ago | 138 weeks ago | open (10 points) |
| 46040 | link to ban/unban to the sitemap? | General/Unknown | 146 weeks ago | 146 weeks ago | open (10 points) |
| 46011 | Comments imported but not visible | Importer | 147 weeks ago | 115 weeks ago | answered still needs help (10 points) |
| 45945 | Custom style replaced without my say-so | Styles | 149 weeks ago | 149 weeks ago | open (10 points) |
| 45090 | Mobile posting via AT&T broken? | Entries | 166 weeks ago | 164 weeks ago | answered still needs help (10 points) |
| 44993 | Can't get multiple post-headers to work in email posting. | Entries | 168 weeks ago | 132 weeks ago | answered still needs help (10 points) |
| 44825 | I can't see all of my uploaded pictures. I can't go far back in my archive | General/Unknown | 171 weeks ago | 171 weeks ago | open (10 points) |
| 44737 | [Cyrillic] cyrillic character encoding screwed up all of a sudden | Site Interface | 174 weeks ago | 174 weeks ago | open (10 points) |
| 42387 | Custom Text Leaking from Journals I Don't Subscribe To | Site Interface | 245 weeks ago | 129 weeks ago | answered still needs help (10 points) |
| 42359 | [Cyrillic] encoding failure in comments in one of my posts | General/Unknown | 246 weeks ago | 131 weeks ago | answered still needs help (10 points) |
| 42347 | can't turn off notifications | General/Unknown | 247 weeks ago | 157 weeks ago | answered still needs help (10 points) |
| 42333 | Feature request - Telegram | General/Unknown | 247 weeks ago | 247 weeks ago | open (10 points) |
| 42256 | Bug in rendering logic for cut tags | Entries | 249 weeks ago | 163 weeks ago | answered still needs help (10 points) |
| 42076 | Images in portrait orientation rotated | Entries | 255 weeks ago | 156 weeks ago | answered still needs help (10 points) |
| 41787 | [Cyrillic] Inbox showing Cyrillic text as gibberish | General/Unknown | 260 weeks ago | 131 weeks ago | answered still needs help (10 points) |
| 41633 | edit display name | Communities | 264 weeks ago | 132 weeks ago | answered still needs help (10 points) |
| 41170 | Latest Things - nasty user | General/Unknown | 274 weeks ago | 274 weeks ago | open (10 points) |
| 40298 | Add support for IndieAuth | OpenID | 304 weeks ago | 304 weeks ago | open (10 points) |
| 39347 | Bug report: Post-a-new-entry page - Mood | General/Unknown | 334 weeks ago | 160 weeks ago | answered still needs help (10 points) |
| 39032 | WebP Support | General/Unknown | 344 weeks ago | 344 weeks ago | open (10 points) |
| 38855 | [Cyrillic] Cannot change display name for community | Communities | 353 weeks ago | 353 weeks ago | open (10 points) |
| 38817 | duplicate id | OpenID | 355 weeks ago | 355 weeks ago | open (10 points) |
| 38082 | [Slug] Cannot set entry URL | Communities | 383 weeks ago | 383 weeks ago | open (10 points) |
| 38060 | Android scroll lock for comment text box on certain styles | Styles | 384 weeks ago | 100 weeks ago | answered still needs help (10 points) |
| 37786 | [Slug] Entry Link URL not working | Entries | 391 weeks ago | 172 weeks ago | answered still needs help (10 points) |
| 36731 | [Cyrillic] [Unicode] Edit profile | General/Unknown | 417 weeks ago | 416 weeks ago | open (10 points) |
| 36671 | [Cyrillic] Comments are not readable. | Importer | 418 weeks ago | 418 weeks ago | open (10 points) |
| 31148 | Encoding bug in FOAF XML - server response headers are declaring UTF8 | General/Unknown | 515 weeks ago | 509 weeks ago | open (10 points) |
| 12322 | [lore] how do I send cookies to the site owners? | General/Unknown | 696 weeks ago | 9 weeks ago | answered awaiting close (10 points) |
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