Support Requests
Open Support Requests
All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page
[ 163 Unanswered, 46 Still need help, 179 Answered awaiting close, 388 Total open ]
| ID# | Summary | Problem Area | Posted | Updated | Status |
|---|---|---|---|---|---|
| 50290 | Lost password request not working | General/Unknown | 13 hours ago | 6 hours ago | answered still needs help (3 points) |
| 50288 | National Parks Traveler feed not updating | Feeds | 1 day ago | 1 day ago | open (7 points) |
| 50282 | Changed name fonts, only they're unsupported | Styles | 4 days ago | 4 days ago | open (10 points) |
| 50271 | Icon appears blurry | General/Unknown | 1 week ago | 1 week ago | open (10 points) |
| 50270 | Icon upload fails at resize stage | Site Interface | 1 week ago | 1 week ago | open (10 points) |
| 50262 | Missing community post | General/Unknown | 2 weeks ago | 2 weeks ago | answered still needs help (10 points) |
| 50260 | Extremely slow comments loading / failure to load comments | General/Unknown | 2 weeks ago | 4 days ago | open (10 points) |
| 50234 | Name contains invalid characters error | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50225 | Backend Fetch Error when trying to manage uploaded images | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50217 | unable to update location in my profile | General/Unknown | 4 weeks ago | 4 weeks ago | open (10 points) |
| 50202 | 504Errors after Gif Upload, picture lists (view/manage)temporarily inaccessible. | General/Unknown | 5 weeks ago | 4 weeks ago | open (10 points) |
| 50199 | Unable to load community pages due to max challenge attempts exceeded. | General/Unknown | 5 weeks ago | 5 weeks ago | open (10 points) |
| 50192 | Problems with loading | Communities | 5 weeks ago | 5 weeks ago | open (10 points) |
| 50190 | Getting logged out | General/Unknown | 5 weeks ago | 5 weeks ago | open (10 points) |
| 50183 | Max challenge attempts exceeded. Please refresh the page to try again! | General/Unknown | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50174 | Multiple errors/blocked pages | General/Unknown | 6 weeks ago | 6 weeks ago | answered still needs help (10 points) |
| 50128 | Broken Support Link | General/Unknown | 8 weeks ago | 8 weeks ago | open (10 points) |
| 50127 | Stay Logged In | General/Unknown | 8 weeks ago | 8 weeks ago | open (10 points) |
| 50121 | won't crosspost despite using date out of order | Crossposting | 9 weeks ago | 9 weeks ago | open (10 points) |
| 50117 | bug? 'manage tags' won't multi-select non-adjacent tags for merging | Site Interface | 9 weeks ago | 8 weeks ago | answered still needs help (10 points) |
| 50101 | Tracking Comments | General/Unknown | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50080 | New Feed Name? | Feeds | 11 weeks ago | 2 weeks ago | answered still needs help (10 points) |
| 50031 | Cannot get past Captcha using Brave refreshing browser makes no diffrence | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 50030 | Display name isn't showing up correctly. | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 50020 | RTE option in comments? | General/Unknown | 12 weeks ago | 12 weeks ago | open (10 points) |
| 50009 | Exporter tool: Generated xml page opens in browser, but not downloadable | General/Unknown | 12 weeks ago | 9 weeks ago | open (10 points) |
| 49995 | Many of my posts are no longer there. | Entries | 13 weeks ago | 13 weeks ago | open (10 points) |
| 49963 | I am constantly being logged out | General/Unknown | 14 weeks ago | 14 weeks ago | answered still needs help (10 points) |
| 49955 | Private messages not working | General/Unknown | 15 weeks ago | 15 weeks ago | open (10 points) |
| 49943 | Your name contains invalid characters | General/Unknown | 15 weeks ago | 15 weeks ago | open (10 points) |
| 49923 | Display name not being able to be edited | General/Unknown | 17 weeks ago | 17 weeks ago | open (10 points) |
| 49866 | "your name contains invalid characters" | General/Unknown | 20 weeks ago | 20 weeks ago | open (10 points) |
| 49846 | No email notifications for screened comments | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49844 | Reply to comment: Text editor selection doesn't work | Entries | 21 weeks ago | 20 weeks ago | answered still needs help (10 points) |
| 49838 | Your name contains invalid characters. You must visit the conversion page. | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49832 | Issues with icons not loading | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49831 | default CSS site skin not working | Site Interface | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49830 | Icons often not loading | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49828 | RSS Feeds Return 503 for Thunderbird | Feeds | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49827 | site layout breaking | Site Interface | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49820 | dreamwidth coding break for singapore user | General/Unknown | 21 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 49818 | RSS is not showing! | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49803 | Dreamwidth logos and entries not showing properly | Site Interface | 21 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 49797 | Poll submission broken more subtly | General/Unknown | 22 weeks ago | 22 weeks ago | open (10 points) |
| 49796 | Create Post draft not autosaved | General/Unknown | 22 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 49795 | pages not loading correctly, community and user icons showing as broken | Site Interface | 22 weeks ago | 22 weeks ago | answered still needs help (10 points) |
| 49794 | Site only displaying basic html | Site Interface | 22 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 49793 | Loading issues | Site Interface | 22 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 49792 | pages are entirely stripped of any layout design | General/Unknown | 22 weeks ago | 22 weeks ago | answered still needs help (10 points) |
| 49787 | Journal style has gone away | General/Unknown | 22 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 49773 | No notification on replies to my comments | General/Unknown | 22 weeks ago | 22 weeks ago | open (10 points) |
| 49767 | Change in font size in entries compared to inbox? | Entries | 22 weeks ago | 22 weeks ago | open (10 points) |
| 49749 | utf convert | General/Unknown | 23 weeks ago | 23 weeks ago | open (10 points) |
| 49736 | utf8 convert | General/Unknown | 24 weeks ago | 24 weeks ago | open (10 points) |
| 49676 | Volunteering | General/Unknown | 25 weeks ago | 25 weeks ago | open (10 points) |
| 49675 | Change mailbox in profile if you have lost access to mailbox. | General/Unknown | 25 weeks ago | 25 weeks ago | open (10 points) |
| 49666 | API documentation | General/Unknown | 26 weeks ago | 25 weeks ago | answered still needs help (10 points) |
| 49596 | problem with layers | Styles | 28 weeks ago | 28 weeks ago | open (10 points) |
| 49565 | 504 Gateway Timeout ERROR while logging in | General/Unknown | 30 weeks ago | 30 weeks ago | open (10 points) |
| 49563 | Embed codes for Instagram don't seem to work | Entries | 30 weeks ago | 29 weeks ago | answered awaiting close (10 points) |
| 49545 | Cannot stay logged in | Entries | 30 weeks ago | 30 weeks ago | open (10 points) |
| 49532 | Inconsistent application of bans in /read and /network feeds | Site Interface | 31 weeks ago | 31 weeks ago | open (10 points) |
| 49511 | Frequently being logged out | Site Interface | 31 weeks ago | 31 weeks ago | open (10 points) |
| 49496 | Renaming RSS Feed | Feeds | 32 weeks ago | 32 weeks ago | open (10 points) |
| 49488 | Is there a way to bypass JPEG compression for image sharing? | General/Unknown | 32 weeks ago | 8 weeks ago | open (10 points) |
| 49253 | Syndicated post with embeds breaking page | General/Unknown | 43 weeks ago | 43 weeks ago | open (10 points) |
| 49206 | Search robots don't see my journal?... | General/Unknown | 45 weeks ago | 44 weeks ago | open (10 points) |
| 49202 | Uploading Icons Turns Them Blurry | General/Unknown | 46 weeks ago | 46 weeks ago | open (10 points) |
| 49139 | Unable to edit Mini Bio | Communities | 49 weeks ago | 49 weeks ago | open (10 points) |
| 49106 | Issue on Ban and Unban Accounts | Site Interface | 51 weeks ago | 25 weeks ago | answered still needs help (10 points) |
| 49075 | can't untrack a thread | Entries | 52 weeks ago | 52 weeks ago | open (10 points) |
| 49065 | "Edit Your Theme Layer" link on Customize Journal Style page missing layer ID# | Site Interface | 53 weeks ago | 53 weeks ago | open (10 points) |
| 49048 | Would like to remove a sticky | Communities | 53 weeks ago | 53 weeks ago | answered still needs help (10 points) |
| 49042 | Icon Keywords Gibberish After Re-upping Premium Paid | General/Unknown | 54 weeks ago | 54 weeks ago | open (10 points) |
| 49025 | How to embed a Mastodon verification link? | Styles | 55 weeks ago | 55 weeks ago | open (10 points) |
| 49024 | viewing by access filter? used to be able to click, but isn't working? | Entries | 55 weeks ago | 55 weeks ago | open (10 points) |
| 48993 | Can't upload GIF | Entries | 56 weeks ago | 56 weeks ago | open (10 points) |
| 48952 | Can't untrack a thread | Entries | 58 weeks ago | 58 weeks ago | open (10 points) |
| 48911 | Subscriptions and Email Confirmations Not Working | General/Unknown | 59 weeks ago | 59 weeks ago | open (10 points) |
| 48815 | bizarre issue where only a small amount of hex codes display wrong? | Entries | 63 weeks ago | 59 weeks ago | answered still needs help (10 points) |
| 48791 | Media tags on RSS-Feeds currently not supported (or working) | Feeds | 64 weeks ago | 64 weeks ago | open (10 points) |
| 48705 | Captcha offered to the Mastodon instance I'm at | General/Unknown | 68 weeks ago | 68 weeks ago | answered still needs help (10 points) |
| 48564 | Bug When Approving Membership Request | Communities | 73 weeks ago | 21 weeks ago | answered still needs help (10 points) |
| 48562 | When posting by email, post-headers that appear after a "--" line are processed | Entries | 73 weeks ago | 73 weeks ago | open (10 points) |
| 48557 | posts by email don't have the right time | General/Unknown | 73 weeks ago | 73 weeks ago | open (10 points) |
| 48510 | Feed renaming | Feeds | 76 weeks ago | 66 weeks ago | answered still needs help (10 points) |
| 48438 | Bug Report: HTML in Markdown issue | Entries | 79 weeks ago | 79 weeks ago | open (10 points) |
| 48433 | being logged out for no reason | General/Unknown | 79 weeks ago | 79 weeks ago | open (10 points) |
| 48391 | Administrator Overrides | Communities | 80 weeks ago | 80 weeks ago | open (10 points) |
| 48345 | Entry Deleted | Entries | 83 weeks ago | 83 weeks ago | open (10 points) |
| 48330 | Connection Lost upon clicking the comment button | Entries | 83 weeks ago | 83 weeks ago | open (10 points) |
| 48310 | Comments going to spam | General/Unknown | 84 weeks ago | 84 weeks ago | open (10 points) |
| 47826 | Navstrip bug: style=mine setting half sticky? | General/Unknown | 100 weeks ago | 100 weeks ago | answered still needs help (10 points) |
| 47804 | Cannot delete poll questions | General/Unknown | 101 weeks ago | 101 weeks ago | open (10 points) |
| 47509 | Feature suggestion: prefilling of fields in the Support Request | Site Interface | 110 weeks ago | 110 weeks ago | open (10 points) |
| 47506 | support for imgur video embeds? | Entries | 110 weeks ago | 110 weeks ago | open (10 points) |
| 47232 | Reply by e-mail in languages other than English | General/Unknown | 120 weeks ago | 120 weeks ago | open (10 points) |
| 47230 | Replying to comments via email to SMS address | General/Unknown | 120 weeks ago | 88 weeks ago | answered still needs help (10 points) |
| 47166 | image shrink CSS - turns off for set width, but not for set height | Entries | 122 weeks ago | 122 weeks ago | open (10 points) |
| 47136 | Tags in a community -- cannot go back more than skip 480 | General/Unknown | 123 weeks ago | 123 weeks ago | open (10 points) |
| 47015 | Summary/Details html does not work in Markdown comments | General/Unknown | 126 weeks ago | 126 weeks ago | open (10 points) |
| 47014 | Comments showing up several times despite being posted only once | General/Unknown | 126 weeks ago | 126 weeks ago | open (10 points) |
| 46930 | Dreamwidth hosted images can't be URL uploaded as icons | General/Unknown | 129 weeks ago | 129 weeks ago | open (10 points) |
| 46358 | 2001 has been lost? | Entries | 147 weeks ago | 147 weeks ago | open (10 points) |
| 46040 | link to ban/unban to the sitemap? | General/Unknown | 155 weeks ago | 155 weeks ago | open (10 points) |
| 46011 | Comments imported but not visible | Importer | 156 weeks ago | 124 weeks ago | answered still needs help (10 points) |
| 45945 | Custom style replaced without my say-so | Styles | 158 weeks ago | 158 weeks ago | open (10 points) |
| 45090 | Mobile posting via AT&T broken? | Entries | 175 weeks ago | 173 weeks ago | answered still needs help (10 points) |
| 44993 | Can't get multiple post-headers to work in email posting. | Entries | 177 weeks ago | 141 weeks ago | answered still needs help (10 points) |
| 44825 | I can't see all of my uploaded pictures. I can't go far back in my archive | General/Unknown | 181 weeks ago | 181 weeks ago | open (10 points) |
| 44737 | [Cyrillic] cyrillic character encoding screwed up all of a sudden | Site Interface | 183 weeks ago | 183 weeks ago | open (10 points) |
| 42387 | Custom Text Leaking from Journals I Don't Subscribe To | Site Interface | 254 weeks ago | 138 weeks ago | answered still needs help (10 points) |
| 42359 | [Cyrillic] encoding failure in comments in one of my posts | General/Unknown | 255 weeks ago | 140 weeks ago | answered still needs help (10 points) |
| 42347 | can't turn off notifications | General/Unknown | 256 weeks ago | 166 weeks ago | answered still needs help (10 points) |
| 42333 | Feature request - Telegram | General/Unknown | 256 weeks ago | 256 weeks ago | open (10 points) |
| 42256 | Bug in rendering logic for cut tags | Entries | 258 weeks ago | 172 weeks ago | answered still needs help (10 points) |
| 42076 | Images in portrait orientation rotated | Entries | 265 weeks ago | 165 weeks ago | answered still needs help (10 points) |
| 41787 | [Cyrillic] Inbox showing Cyrillic text as gibberish | General/Unknown | 269 weeks ago | 140 weeks ago | answered still needs help (10 points) |
| 41633 | edit display name | Communities | 273 weeks ago | 141 weeks ago | answered still needs help (10 points) |
| 41170 | Latest Things - nasty user | General/Unknown | 283 weeks ago | 283 weeks ago | open (10 points) |
| 40298 | Add support for IndieAuth | OpenID | 313 weeks ago | 313 weeks ago | open (10 points) |
| 39347 | Bug report: Post-a-new-entry page - Mood | General/Unknown | 343 weeks ago | 169 weeks ago | answered still needs help (10 points) |
| 39032 | WebP Support | General/Unknown | 353 weeks ago | 353 weeks ago | open (10 points) |
| 38855 | [Cyrillic] Cannot change display name for community | Communities | 362 weeks ago | 362 weeks ago | open (10 points) |
| 38817 | duplicate id | OpenID | 364 weeks ago | 364 weeks ago | open (10 points) |
| 38082 | [Slug] Cannot set entry URL | Communities | 392 weeks ago | 392 weeks ago | open (10 points) |
| 38060 | Android scroll lock for comment text box on certain styles | Styles | 393 weeks ago | 109 weeks ago | answered still needs help (10 points) |
| 37786 | [Slug] Entry Link URL not working | Entries | 400 weeks ago | 181 weeks ago | answered still needs help (10 points) |
| 36731 | [Cyrillic] [Unicode] Edit profile | General/Unknown | 426 weeks ago | 425 weeks ago | open (10 points) |
| 36671 | [Cyrillic] Comments are not readable. | Importer | 427 weeks ago | 427 weeks ago | open (10 points) |
| 31148 | Encoding bug in FOAF XML - server response headers are declaring UTF8 | General/Unknown | 524 weeks ago | 518 weeks ago | open (10 points) |
| 12322 | [lore] how do I send cookies to the site owners? | General/Unknown | 705 weeks ago | 18 weeks ago | answered awaiting close (10 points) |
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