FAQ - Paid Accounts

» What is a paid/premium paid/seed account?

Paid accounts are Dreamwidth accounts that receive extra services in exchange for supporting the site with a payment. Your payment buys you Dreamwidth Points, which are credits that can be exchanged for extra services or for anything else in the Dreamwidth Shop, except for the purchase of Dreamwidth Points themselves.

We offer two levels of paid account services: Paid and Premium Paid. "Paid" accounts get access to all the extra site services. "Premium Paid" accounts get access to all the extra site services, at higher limits or levels.

There are also "Seed" accounts, which have the same level of service as "Premium Paid" accounts. They have been sold only twice: once at the beginning of open beta, and once in order to replenish our operating fund after a several-month period when we were unable to accept payments. Barring unforseen circumstances, we don't plan on offering them again, for reasons explained in our pre-launch business FAQs.

We're committed to remaining ad-free as long as this site exists, so we rely on you for the money to keep the site up and running. When you purchase Dreamwidth Points for paid services, you gain additional account features. Features that are more expensive for us to run or that produce heavy database load are only available to paid accounts.

A breakdown of Paid and Premium Paid pricing can be found under How much are Paid Accounts?.

Last Activity:
March 8th, 2013 (denise)

» How much are paid accounts?

There are two different paid account types. Paid accounts get access to all the paid user features. Premium paid accounts get access to all the paid user features at higher limits or levels. Seed accounts have all the features of a premium paid account and are valid for the lifetime of the service.

Paid Accounts are obtainable with Dreamwidth points. The Dreamwidth points amounts that each of our paid services require are:

Paid account:

350 Dreamwidth Points (sold for $35 USD) for 12 months
175 Dreamwidth Points (sold for $17.50 USD) for 6 months
60 Dreamwidth Points (sold for $6 USD) for 2 months
30 Dreamwidth Points (sold for $3 USD) for 1 month

Premium paid account:

500 Dreamwidth Points (sold for $50 USD) for 12 months
250 Dreamwidth Points (sold for $25 USD) for 6 months


If you have a paid account, and you want to upgrade to a premium paid account, you can apply points to premium paid time. Any of your remaining paid account time will be converted to premium paid time at a 70% rate. For instance, if you have 100 days of paid time remaining, and you buy a one-year premium paid account, you'll have 365 days + 70 days of premium paid time.

A description of the extra services available can be found in What are paid accounts?.

Last Activity:
March 8th, 2013 (denise)

» What are the extra services available?

Paid accounts receive extra services in exchange for supporting Dreamwidth. For information on paid account prices, see How much are paid accounts?

In general, the paid account services are those that cost us money to offer, or that result in heavy database load or high volumes of notification emails being sent out. Every account, whether paid or free, can use the basic functions of the site, such as posting entries, joining communities, and commenting in other journals.

There are two types of extra services: features that are only available to paid accounts and are sharply limited or unavailable to free accounts, and features that are available to all accounts but give higher limits or capacity to paid accounts.

Features with limits and higher capacity for paid accounts:

Account features:FreePaidPremium / Seed
Number of icon slots15100250
Number of Inbox items200040006000
Number of Inbox tracking subscriptions255001000
Number of comments visible on Recent Comments view10100150
Number of journals you can subscribe to100015002000
Number of journals you can grant access to100015002000
Number of links you can add to your Links list1050100
Number of tags you can use in your journal100015002000
Number of sites you can crosspost an entry to135
Number of interests allowed on profile150200250
Total number of entries in moderation queue (community)50100100
Number of entries in moderation queue per user (community)355


Features that are only available to paid accounts, or that are significantly enhanced for paid accounts:

Account features:FreePaidPremium / Seed
Access to the site directory searchYYY
Access to create new feedsYYY
Forward your domain to your journalNYY
Post via emailYYY
Find people with similar interests on the Interests pageNYY
Network (people subscribed to by people you're subscribed to)NYY
Receive emailed copies of comments you make in other journalsNYY
Post polls (personal) or allow any member to post polls (community)NYY
Mass-change post security levelsNYY
Create custom mood themesNYY
View your journal entries by security levelNYY
Receive text messages through DreamwidthNYY
Forwarding email address at @dreamwidth.orgNYY
Ability to use Google Analytics in your journalNYY
Full-text entry search, all of DreamwidthYYY
Full-text entry search, your own journalNYY
Full-text comment searchNYY
Notifications when people stop subscribing to your journalNYY
Notifications when people stop granting you accessNYY
Notifications when people vote in your pollsNYY
Notifications when people you subscribe to upload iconsNYY
Notifications of new comments in specific threadsNYY
Icon browser when commenting or postingNYY
Ability to create custom styleslimited
number
YY
Subscription filters to further refine your reading pagelimited
criteria
YY
"Active Entries" sidebar module in your journal styleNYY
Ability to read your reading page by dateNYY

Last Activity:
September 22nd, 2014 (denise)

» What extra services can communities benefit from?

You can purchase paid time for communities. A paid community receives access to some but not all of the extra paid services that personal journals receive because there are some features that are inapplicable or don't work for a community. What are paid accounts? lists the extra paid services available on Dreamwidth.

Here are the extra services that have limitations when applied to a paid community:

Icon slots: The admins of paid communities can upload icons up to the number of icon slots the community is allowed, but members can't use those icons when posting or commenting. (We do plan to add that feature in the future.) The only thing a community can use icons for is to display them.

Inbox tracking subscriptions: This feature doesn't apply to paid communities because communities don't have inboxes.

Number of journals you can subscribe/grant access to: This feature doesn't apply to paid communities because there's no limit on the number of members a community can have.

Number of sites you can crosspost an entry to: This feature doesn't apply to paid communities because communities can't crosspost.

Ability to use site directory search: This feature doesn't apply to paid communities because you can't log in as a community to use the directory search.

Ability to receive copies of comments you make in other journals in your email: This feature doesn't apply to paid communities because you can't post to another journal as a community. (However admins can track all comments made in the community.)

Ability to receive text messages through Dreamwidth: This feature doesn't apply to paid communities.

Ability to receive notifications of updates to individual comment threads: This feature doesn't apply to paid communities.

All other extra services listed in What are paid accounts? work for paid communities the same way they do for paid personal accounts.

Admins of a community can perform features that involve customizing the community's look, and all people viewing the community can use features that affect certain things in the community, like the ability to use the comment thread expander.

A feature that paid communities receive but paid personal accounts don't is:

Members can track all comments: Members of a paid community can track all comments that are made in the community.

Last Activity:
March 8th, 2013 (denise)

» How do I buy paid time for my account?

To buy a paid account, you purchase Dreamwidth Points in the Dreamwidth Shop, which is linked from the "Shop" menu of pages in the site skin.

On this page, you first choose whether you want to buy Dreamwidth Points for an account for yourself, for another existing account, or to create a new account, by following the appropriate link.

On the next page, choose whether you want to use Dreamwidth Points for a paid account or a premium paid account, and for what period of time, by checking the appropriate button.

If you have Dreamwidth Points in your account, you can apply them to the option you choose. If you don't have Dreamwidth Points in your account, you can purchase more points and apply them to your chosen option in a single step.

If you're buying time for someone else's existing account, you must also enter the recipient's username. If you're paying to create a new account, for you or for someone else, you must enter the recipient's email address if you're creating a new account. You may also optionally select a date for delivery, and whether you want the gift to be anonymous. Pushing the "Add to Order" button will then add this to your cart.

At this point, you can either select "continue shopping" to add to your order if you are buying for more than one person or account, or you can choose to check out to pay for your order. You can pay by credit card or check or money order.

If you are ever unsatisfied with your purchase for any reason, please contact us by emailing accounts@dreamwidth.org and let us know what the problem is. We're happy to work with you to find a solution.

Last Activity:
March 8th, 2013 (denise)

» How do I pay for an account with a credit card?

We accept payments in the Dreamwidth Shop by credit card and by check or money order in US dollars. Once you've put your desired services into your cart, select your preferred method of payment from the dropdown menu, then push the "Check Out" button.

If you decide to pay by credit card, selecting this button will direct you to a page where you can enter your details. Your personal information is fully encrypted. It is not stored permanently on Dreamwidth's servers. We transfer it directly to our merchant processor for them to authorize the charge. You will then be given a chance to review your order and confirm it.

You must confirm the order for it to be charged to your card, but our payment processor will attempt to make a small charge to verify your information before charging your card for the entire amount of your purchase. If this authorization fails, it's usually because you've entered your address information or your CVN (the three-digit confirmation number on the back of your card) incorrectly. Please double-check all your information and try again. The temporary authorization hold will usually expire in a few days, depending on your card's policies.

Currently we are able to accept Visa, Mastercard, Discover, and American Express cards.

If you are using a prepaid credit card, we strongly suggest prepaid Visa cards rather than any other form of prepaid card. While other forms of prepaid cards may work, prepaid Visa cards are successful most often. If you have problems using your prepaid card in our shop, you may need to call the card company and activate your card before it can be used online.

Last Activity:
March 8th, 2013 (denise)

» Can I use a prepaid credit card to buy paid time?

If you'd like to use a prepaid credit card to buy paid time, we recommend a prepaid Visa card. While other forms of prepaid cards may work, prepaid Visa cards are successful most often.

If you have problems using your prepaid card in our shop, you may need to call the card company and activate your card before it can be used online.

We do not recommend using prepaid Mastercard cards, as even after they've been registered, many issuing banks will refuse charges from us.

We are very limited in what we can do to help troubleshoot problems with prepaid cards, since the issuing bank doesn't often tell us why they're rejecting a charge. We'll do what we can to help, but if you're having problems, you should call the number on the back of your card first.

Last Activity:
March 8th, 2013 (denise)

» How do I pay for an account with a check or money order?

We accept payments in the Dreamwidth Shop by credit card and by check or money order in US dollars. Once you've put your desired services into your cart, select your preferred method of payment from the dropdown menu, then push the "Check Out" button.

If you are sending a check or money order, you will be shown a page containing details of your order for you to review. If you are satisfied, then push the "Confirm Payment" button, which will give you the address you should send your check or money order to. Be sure to include the order number on both your envelope and your check or money order.

If you chose check or money order for your payment and checked out your cart, but change your mind about sending a payment, there's no need to cancel the order. Just don't send in the payment. If you want to pay with a credit card instead, make a new cart and select your items again, then check out using a credit card.

Last Activity:
March 8th, 2013 (denise)

» When will my paid time be applied to my account?

If you've chosen immediate delivery for your paid time, how long it takes for your paid time to be applied may still vary slightly.

If you are paying for an order entirely in Dreamwidth Points, your paid time will start immediately. If you pay by credit card, we should receive confirmation of your payment, and add the new Dreamwidth Points to your account or apply them to your purchase, within a few minutes.

For check and money order purchases, your new Dreamwidth Points should be added to your account or applied to your purchase within several days. The exact time depends on when we receive your payment in our office.

If you've chosen a future delivery date for your paid time, the paid time will be applied at the time you've chosen.

Last Activity:
March 8th, 2013 (denise)

» How can I buy extra icon spaces for my account?

Paid, premium paid, and seed accounts can buy extra icon spaces over and above the number of icons their account type usually gets. Each additional icon space costs 10 Dreamwidth Points ($1 USD) and is permanently available to you except during periods when your account's paid time has expired. You may purchase up to 500 slots.

To buy extra icons for an account, visit the Shop and select the appropriate link under "Buy extra icons for...." You can buy extra icons for yourself or as a gift for another account.

Last Activity:
August 5th, 2014 (misskat)

» What are Dreamwidth Points?

Dreamwidth Points are credits that can be exchanged for extra services or for anything else in the Dreamwidth Shop, except for the purchase of Dreamwidth Points themselves. You can buy them for yourself or for other people.

Each Dreamwidth Point is the equivalent of $0.10 in United States Dollars. You do not need to use your Dreamwidth Points all at once. You do not need to use all your Dreamwidth Points on a single order. You can buy points directly, in any amount over the minimum purchase of 30 points ($3 USD), or you can buy them in pre-packaged amounts that correspond to the cost of extra services.

When you order Dreamwidth Points and complete payment, the points are delivered to you immediately. You can choose to convert them to paid services, or hold them in your account for future use.

To exchange Dreamwidth Points for items in the shop, select the item you want to exchange your points for in the shop and proceed through the checkout process. If you have enough Dreamwidth Points in your account to meet the points cost of the item, you will be prompted to use your Dreamwidth Points for that order. If you do not have enough Dreamwidth Points in your account to meet the points cost of the item, you will be able to buy enough Dreamwidth Points to complete your order as part of the checkout process. If you have no Dreamwidth Points in your account, you should buy the bundle of points that is the exact number you need for your desired item by putting the item in your cart. This will automatically create an order for you that has the right number of points you'll need for that item.

You can complete an order with a combination of Dreamwidth Points you already have and Dreamwidth Points you buy at checkout. For example, if you have 30 points saved in your account, and you want to exchange them for six months of a Paid Account (which costs 175 points), at checkout you will be charged 30 points from your account and $14.50 to buy the remaining points your order requires.

After you've finalized your order, you will have a chance to pay for any additional Dreamwidth Points your order requires at the time of checkout. To complete your order and have the extra services applied to your account, all you need to do is pay for the Dreamwidth Points your item requires. The system will automatically convert your points to the extra services you've requested for you.

You can buy points for a friend, if you want to let them choose how to use them, or you can buy them a points bundle that is to be converted into a specific item. So, to make sure a friend gets two months of extra services, you'd select the two-month paid services bundle of points and check out. The points will automatically be applied to the extra services for your friend when you check out and pay.

You can also transfer points to a friend.

At all times, the minimum Dreamwidth Points order is 30 points (for $3 USD). If the difference between the number of points you have in your account and the number of points you need for your item is less than 30, you will need to buy 30 points and save some for your next order.

Unused Dreamwidth Points do not expire. If you check out a cart that points have been applied to, the points will be considered used once the item is delivered to you or applied to your account. In the future, you will be able to convert paid time left on your account back to unused Dreamwidth Points. We hope to add this feature very soon.

If you are ever unsatisfied with your purchase for any reason, please contact us by emailing accounts@dreamwidth.org and let us know what the problem is. We're happy to work with you to find a solution.

Last Activity:
March 8th, 2013 (denise)

» What happens when my paid account expires?

When your paid account expires, you will lose access to all the extra services available to paid accounts.

If you have more icons uploaded than a free account is able to use, icons will be marked "inactive" until you are down to the number of icons available to a free account. Icons will be deactivated by the number of times they have been used in your own journal (uses in other journals and communities are not counted), with the least-used icons being inactivated first. Inactive icons do not appear on your icons page and are not available for use, but they are not deleted from the service. If you renew your paid account, those icons will be reactivated.

If you have more tracking subscriptions, journal subscriptions, journals granted access to, layout layers/styles, tags, or links in your links list than a free account is able to use, none of them will be deactivated, but you will not be able to add more until you edit them to bring them down to the number a free account is able to use.

If you have created a custom mood theme, you will not need to stop using it, but if you change to a different mood theme, you will not be able to change back to your custom mood theme.

If you've chosen to display the paid-user "Search" and "Recent Active Entries" modules in your journal style, they will no longer display in your journal.

If you renew your paid account, you will have access to all the extra features again.

Last Activity:
March 8th, 2013 (denise)

» Why do I get errors when upgrading multiple accounts?

If you're trying to buy paid accounts for multiple accounts in separate transactions, and you choose the same amount of paid time for each of them, you may receive errors on the second payment. This happens because our merchant backend provider attempts to detect duplicate charges, and assumes that multiple charges of the same amount in a short time frame are accidental duplicates.

To prevent this from happening, either buy enough Dreamwidth Points to upgrade all your accounts at once and then transfer them to the individual accounts, or upgrade all your accounts on a single order by buying paid time for your other accounts as a gift.

You can also buy different amounts of paid time for each account (so the charge is for a different amount on each account), or space out the purchases over a few days.

Last Activity:
March 8th, 2013 (denise)


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