Why do I get errors when upgrading multiple accounts?

If you're trying to buy paid accounts for multiple accounts in separate transactions, and you choose the same amount of paid time for each of them, you may receive errors on the second payment. This happens because our merchant backend provider attempts to detect duplicate charges, and assumes that multiple charges of the same amount in a short time frame are accidental duplicates.

To prevent this from happening, either buy enough Dreamwidth Points to upgrade all your accounts at once and then transfer them to the individual accounts, or upgrade all your accounts on a single order by buying paid time for your other accounts as a gift.

You can also buy different amounts of paid time for each account (so the charge is for a different amount on each account), or space out the purchases over a few days.

Last Activity:
March 8th, 2013 (denise)


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