Support Requests
Open Support Requests
All support requests that are open (they just came in and haven't been touched yet) or answered (they're waiting to be closed by the person needing help or the person still needs help) are below. The closed reports are also available. If you help someone who confirms your help, you receive the number of points indicated in the status column. These points will show up on your profile page
[ 57 Unanswered, 15 Still need help, 1 Answered awaiting close, 73 Total open ]
| ID# | Summary | Problem Area | Posted | Updated | Status |
|---|---|---|---|---|---|
| 50394 | Plese help with access to our account | General/Unknown | 48 minutes ago | 48 minutes ago | open (1 point) |
| 50361 | Needing to change my display name, unable to! | General/Unknown | 1 week ago | 1 week ago | open (10 points) |
| 50318 | It happened again | General/Unknown | 3 weeks ago | 3 weeks ago | open (10 points) |
| 50271 | Icon appears blurry | General/Unknown | 6 weeks ago | 6 weeks ago | open (10 points) |
| 50262 | Missing community post | General/Unknown | 7 weeks ago | 7 weeks ago | answered still needs help (10 points) |
| 50260 | Extremely slow comments loading / failure to load comments | General/Unknown | 7 weeks ago | 3 weeks ago | open (10 points) |
| 50234 | Name contains invalid characters error | General/Unknown | 8 weeks ago | 8 weeks ago | open (10 points) |
| 50225 | Backend Fetch Error when trying to manage uploaded images | General/Unknown | 9 weeks ago | 3 weeks ago | open (10 points) |
| 50217 | unable to update location in my profile | General/Unknown | 9 weeks ago | 9 weeks ago | open (10 points) |
| 50202 | 504Errors after Gif Upload, picture lists (view/manage)temporarily inaccessible. | General/Unknown | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50199 | Unable to load community pages due to max challenge attempts exceeded. | General/Unknown | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50190 | Getting logged out | General/Unknown | 10 weeks ago | 10 weeks ago | open (10 points) |
| 50183 | Max challenge attempts exceeded. Please refresh the page to try again! | General/Unknown | 11 weeks ago | 11 weeks ago | open (10 points) |
| 50174 | Multiple errors/blocked pages | General/Unknown | 11 weeks ago | 11 weeks ago | answered still needs help (10 points) |
| 50128 | Broken Support Link | General/Unknown | 13 weeks ago | 13 weeks ago | open (10 points) |
| 50127 | Stay Logged In | General/Unknown | 13 weeks ago | 13 weeks ago | open (10 points) |
| 50101 | Tracking Comments | General/Unknown | 15 weeks ago | 15 weeks ago | open (10 points) |
| 50031 | Cannot get past Captcha using Brave refreshing browser makes no diffrence | General/Unknown | 17 weeks ago | 17 weeks ago | open (10 points) |
| 50030 | Display name isn't showing up correctly. | General/Unknown | 17 weeks ago | 17 weeks ago | open (10 points) |
| 50020 | RTE option in comments? | General/Unknown | 17 weeks ago | 17 weeks ago | open (10 points) |
| 50009 | Exporter tool: Generated xml page opens in browser, but not downloadable | General/Unknown | 18 weeks ago | 14 weeks ago | open (10 points) |
| 49963 | I am constantly being logged out | General/Unknown | 19 weeks ago | 19 weeks ago | answered still needs help (10 points) |
| 49955 | Private messages not working | General/Unknown | 20 weeks ago | 20 weeks ago | open (10 points) |
| 49943 | Your name contains invalid characters | General/Unknown | 21 weeks ago | 21 weeks ago | open (10 points) |
| 49923 | Display name not being able to be edited | General/Unknown | 22 weeks ago | 22 weeks ago | open (10 points) |
| 49866 | "your name contains invalid characters" | General/Unknown | 25 weeks ago | 25 weeks ago | open (10 points) |
| 49846 | No email notifications for screened comments | General/Unknown | 26 weeks ago | 26 weeks ago | open (10 points) |
| 49838 | Your name contains invalid characters. You must visit the conversion page. | General/Unknown | 26 weeks ago | 26 weeks ago | open (10 points) |
| 49832 | Issues with icons not loading | General/Unknown | 26 weeks ago | 26 weeks ago | open (10 points) |
| 49830 | Icons often not loading | General/Unknown | 26 weeks ago | 26 weeks ago | open (10 points) |
| 49820 | dreamwidth coding break for singapore user | General/Unknown | 27 weeks ago | 26 weeks ago | answered still needs help (10 points) |
| 49818 | RSS is not showing! | General/Unknown | 27 weeks ago | 27 weeks ago | open (10 points) |
| 49797 | Poll submission broken more subtly | General/Unknown | 27 weeks ago | 27 weeks ago | open (10 points) |
| 49796 | Create Post draft not autosaved | General/Unknown | 27 weeks ago | 26 weeks ago | answered still needs help (10 points) |
| 49792 | pages are entirely stripped of any layout design | General/Unknown | 27 weeks ago | 27 weeks ago | answered still needs help (10 points) |
| 49787 | Journal style has gone away | General/Unknown | 27 weeks ago | 26 weeks ago | answered still needs help (10 points) |
| 49773 | No notification on replies to my comments | General/Unknown | 27 weeks ago | 27 weeks ago | open (10 points) |
| 49749 | utf convert | General/Unknown | 28 weeks ago | 28 weeks ago | open (10 points) |
| 49736 | utf8 convert | General/Unknown | 29 weeks ago | 29 weeks ago | open (10 points) |
| 49676 | Volunteering | General/Unknown | 31 weeks ago | 31 weeks ago | open (10 points) |
| 49675 | Change mailbox in profile if you have lost access to mailbox. | General/Unknown | 31 weeks ago | 31 weeks ago | open (10 points) |
| 49666 | API documentation | General/Unknown | 31 weeks ago | 31 weeks ago | answered still needs help (10 points) |
| 49565 | 504 Gateway Timeout ERROR while logging in | General/Unknown | 35 weeks ago | 35 weeks ago | open (10 points) |
| 49488 | Is there a way to bypass JPEG compression for image sharing? | General/Unknown | 38 weeks ago | 13 weeks ago | open (10 points) |
| 49253 | Syndicated post with embeds breaking page | General/Unknown | 48 weeks ago | 48 weeks ago | open (10 points) |
| 49206 | Search robots don't see my journal?... | General/Unknown | 51 weeks ago | 50 weeks ago | open (10 points) |
| 49202 | Uploading Icons Turns Them Blurry | General/Unknown | 51 weeks ago | 51 weeks ago | open (10 points) |
| 49042 | Icon Keywords Gibberish After Re-upping Premium Paid | General/Unknown | 59 weeks ago | 59 weeks ago | open (10 points) |
| 48911 | Subscriptions and Email Confirmations Not Working | General/Unknown | 64 weeks ago | 64 weeks ago | open (10 points) |
| 48705 | Captcha offered to the Mastodon instance I'm at | General/Unknown | 73 weeks ago | 73 weeks ago | answered still needs help (10 points) |
| 48557 | posts by email don't have the right time | General/Unknown | 79 weeks ago | 79 weeks ago | open (10 points) |
| 48433 | being logged out for no reason | General/Unknown | 84 weeks ago | 84 weeks ago | open (10 points) |
| 48310 | Comments going to spam | General/Unknown | 89 weeks ago | 89 weeks ago | open (10 points) |
| 47826 | Navstrip bug: style=mine setting half sticky? | General/Unknown | 105 weeks ago | 105 weeks ago | answered still needs help (10 points) |
| 47804 | Cannot delete poll questions | General/Unknown | 106 weeks ago | 106 weeks ago | open (10 points) |
| 47232 | Reply by e-mail in languages other than English | General/Unknown | 125 weeks ago | 125 weeks ago | open (10 points) |
| 47230 | Replying to comments via email to SMS address | General/Unknown | 125 weeks ago | 93 weeks ago | answered still needs help (10 points) |
| 47136 | Tags in a community -- cannot go back more than skip 480 | General/Unknown | 128 weeks ago | 128 weeks ago | open (10 points) |
| 47015 | Summary/Details html does not work in Markdown comments | General/Unknown | 132 weeks ago | 132 weeks ago | open (10 points) |
| 47014 | Comments showing up several times despite being posted only once | General/Unknown | 132 weeks ago | 132 weeks ago | open (10 points) |
| 46930 | Dreamwidth hosted images can't be URL uploaded as icons | General/Unknown | 134 weeks ago | 134 weeks ago | open (10 points) |
| 46040 | link to ban/unban to the sitemap? | General/Unknown | 160 weeks ago | 160 weeks ago | open (10 points) |
| 44825 | I can't see all of my uploaded pictures. I can't go far back in my archive | General/Unknown | 186 weeks ago | 186 weeks ago | open (10 points) |
| 42359 | [Cyrillic] encoding failure in comments in one of my posts | General/Unknown | 260 weeks ago | 145 weeks ago | answered still needs help (10 points) |
| 42347 | can't turn off notifications | General/Unknown | 261 weeks ago | 171 weeks ago | answered still needs help (10 points) |
| 42333 | Feature request - Telegram | General/Unknown | 261 weeks ago | 261 weeks ago | open (10 points) |
| 41787 | [Cyrillic] Inbox showing Cyrillic text as gibberish | General/Unknown | 275 weeks ago | 145 weeks ago | answered still needs help (10 points) |
| 41170 | Latest Things - nasty user | General/Unknown | 288 weeks ago | 288 weeks ago | open (10 points) |
| 39347 | Bug report: Post-a-new-entry page - Mood | General/Unknown | 348 weeks ago | 175 weeks ago | answered still needs help (10 points) |
| 39032 | WebP Support | General/Unknown | 358 weeks ago | 358 weeks ago | open (10 points) |
| 36731 | [Cyrillic] [Unicode] Edit profile | General/Unknown | 431 weeks ago | 431 weeks ago | open (10 points) |
| 31148 | Encoding bug in FOAF XML - server response headers are declaring UTF8 | General/Unknown | 529 weeks ago | 523 weeks ago | open (10 points) |
| 12322 | [lore] how do I send cookies to the site owners? | General/Unknown | 710 weeks ago | 23 weeks ago | answered awaiting close (10 points) |
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