Request #43174

From:

kara_mckay

Account Type:

Free Account

Dreamwidth:

Account Name:

kara_mckay

Style: (S2) core: public, layout: public, theme: public, user: custom

Email confirmed? Yes

cluster: 10

data version: 10

scheme: celerity-local

Media storage used: 4.886 MB (1.0%)

Support category:

General/Unknown [Previous| Next]

Time posted:

Wed, 24 Feb 2021 04:36:38 GMT (240 weeks ago)

Status:

closed (4 points to

jennifer)

Summary:

403 Forbidden when I click most links

Original Request:

Whenever I try to click on anything but Inbox, Help/Support, or Post, I get a 403 Forbidden. This is the second time I've had this problem in the last two months.

Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36

Hi there!

I'm sorry for the trouble you are experiencing. It sounds like your internet provider may sometimes be assigning IP addresses from within a network group that is being blocked by our site's network provider as a source of suspicious traffic. The reason you don't see the error when accessing the main site pages is because those are proxied through Cloudflare.

If you will look to see which IP address you are using the next time you get the error, we can investigate further. You can use a tool such as https://www.whatsmyip.org to double check that information.

Best,
--Jen

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