Request #40012

From:

sparowe

Account Type:

Paid Account

Dreamwidth:

Account Name:

sparowe

Style: (S2) core: public, layout: public, theme: public, user: custom

Email confirmed? Yes

cluster: 10

data version: 10

scheme: tropo-purple

Media storage used: 0.000 MB (0.0%)

Support category:

General/Unknown [Previous| Next]

Time posted:

Thu, 02 May 2019 12:15:46 GMT (333 weeks ago)

Status:

closed (10 points to

jennifer)

Summary:

Inbox Items Not Responding

Original Request:

Good morning! I've run into an issue where items in my inbox cannot be deleted or marked as read. I first noticed it on 30 April around 6pm ET. Error is replicated in Chrome, Firefox, and Microsoft Edge.

Thanks!

Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

Hi, sparowe:

I apologize for the time it took to answer your question. If you're still having this error, can you tell us (by replying to this request) what error message you get when you try, if any?

Thanks --pauamma

Unfortunately, no error message at all. I'm able to select the messages, but none of the actions (delete, mark as read) have any effect. The buttons even animate as if they're being "pressed", just no response.

Hi sparowe,

I'm in the process of closing old support requests that were never resolved. I'm sorry we weren't able to figure out why this was happening. There have been significant changes to the site code since you filed this request, so I hope the issue has been fixed.

Best,
--Jen

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