Request #40012

From:
Account Type:
Paid Account
Dreamwidth:
Account Name: [personal profile] sparowe
Style: (S2) core: public, layout: public, theme: public, user: custom
Email confirmed? Yes
cluster: 10
data version: 10
scheme: tropo-purple
Media storage used: 0.000 MB (0.0%)
Support category:
Time posted:
Thu, 02 May 2019 12:15:46 GMT (333 weeks ago)
Status:
closed (10 points to [personal profile] jennifer)
Summary:
Inbox Items Not Responding
Original Request:
Good morning! I've run into an issue where items in my inbox cannot be deleted or marked as read. I first noticed it on 30 April around 6pm ET. Error is replicated in Chrome, Firefox, and Microsoft Edge.

Thanks!
Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
pauamma: Plush crab at computer with spoon ("Plush crab at computer with spoon", _support) [personal profile] pauamma - Res facta quae tamen fingi potuit
Answer (#105847)
Posted: Fri, 07 Jun 2019 20:39:22 GMT (328 weeks ago)
Hi, sparowe:

I apologize for the time it took to answer your question. If you're still having this error, can you tell us (by replying to this request) what error message you get when you try, if any?

Thanks --pauamma
sparowe: (Jesus Didn't Tap) [personal profile] sparowe - Kate
Comment (#105853)
Posted: Sat, 08 Jun 2019 23:30:40 GMT (328 weeks ago)
Unfortunately, no error message at all. I'm able to select the messages, but none of the actions (delete, mark as read) have any effect. The buttons even animate as if they're being "pressed", just no response.
jennifer: painting of a girl with flowing red hair looking out to sea (miranda) [personal profile] jennifer - Jennifer
Answer (#111953)
Posted: Thu, 20 Aug 2020 20:55:51 GMT (265 weeks ago)
Hi sparowe,

I'm in the process of closing old support requests that were never resolved. I'm sorry we weren't able to figure out why this was happening. There have been significant changes to the site code since you filed this request, so I hope the issue has been fixed.

Best,
--Jen

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