Request #39566
From:
Account Type:
Free Account
Dreamwidth:
Support category:
Time posted:
Fri, 25 Jan 2019 20:14:55 GMT (330 weeks ago)
Status:
closed (10 points to ![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
pedanther)
pedanther)
Summary:
Cannot delete inbox messages
Original Request:
To Whom It May Concern,
I've not been able to "mark as read" or to "delete" any of my inbox messages. I've tried logging out and logging back in, closing the browser, etc.
Any and all help you could offer would be most welcome.
Thank you for your time. :)
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36
I've not been able to "mark as read" or to "delete" any of my inbox messages. I've tried logging out and logging back in, closing the browser, etc.
Any and all help you could offer would be most welcome.
Thank you for your time. :)
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36
I'm not staff, but support request #42620 fixed my problem, so I'm spreading that answer around.
According to support request #42620, there is a known bug in which the inbox buttons stop working if one particular message/entry notification is on the page. (That is, for each user with the problem, there is one particular notification causing the problem, but it's not necessarily the same notification from user to user.)
One sign that this is the problem is if the buttons start working again sometimes, only to stop working as soon as you delete a bunch of notifications. This indicates that the problem notification has been bumped down to page 2 of the inbox, but deleting more recent notifications brings it back to page 1.
The developers are working on the issue but don't have an estimate for when the revised code will be deployed.
In the mean time, there is a workaround you can use. Bookmark each notification that you want to delete (using the flag icon in the top left of the notification) then go to the Flagged Items page. If the problem notification is not one of the flagged items, the buttons on that page will work and you will be able to delete the items. If the buttons don't work, that means one of the flagged items is the problem notification -- what you do then is continue flagging notifications you want to delete until the problem notification is pushed to page 2, and then hit the "Delete All in Subfolder" button to delete all the flagged items at once, including the problem item.
According to support request #42620, there is a known bug in which the inbox buttons stop working if one particular message/entry notification is on the page. (That is, for each user with the problem, there is one particular notification causing the problem, but it's not necessarily the same notification from user to user.)
One sign that this is the problem is if the buttons start working again sometimes, only to stop working as soon as you delete a bunch of notifications. This indicates that the problem notification has been bumped down to page 2 of the inbox, but deleting more recent notifications brings it back to page 1.
The developers are working on the issue but don't have an estimate for when the revised code will be deployed.
In the mean time, there is a workaround you can use. Bookmark each notification that you want to delete (using the flag icon in the top left of the notification) then go to the Flagged Items page. If the problem notification is not one of the flagged items, the buttons on that page will work and you will be able to delete the items. If the buttons don't work, that means one of the flagged items is the problem notification -- what you do then is continue flagging notifications you want to delete until the problem notification is pushed to page 2, and then hit the "Delete All in Subfolder" button to delete all the flagged items at once, including the problem item.
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