Request #15900

Account Type:
Free Account
Dreamwidth:
Account Name: [personal profile] earnedmystripes
Style: (S2) core: public, layout: public, theme: public, user: custom
Email confirmed? Yes
cluster: 10
data version: 10
scheme: tropo-red
Media storage used: 0.000 MB (0.0%)
Support category:
Time posted:
Wed, 16 May 2012 19:27:52 GMT (696 weeks ago)
Status:
closed (8 points to [personal profile] ninetydegrees)
Summary:
Issues with expand/post comment/create entries
Original Request:
I'm having multiple issues with the function and display of the site. The expand function for cut tags no longer appears, and the one for threads redirects to the link for the thread instead of expanding. Post new comment redirects to the 'reply' page instead of having a textbox appear, and the 'browse' and 'random icon' buttons are missing from the beta create entries page. These things also only seem to happen on this account and two other RP journals (not my personal or some other RP journals), but I don't think anything is wrong with my account, as it functions normally on my iPhone, which runs Safari.

I've found that using 'private browsing' on firefox solves this problem, but I am not sure what about it is doing so, as I've searched multiple times for viruses, cleared my cookies/cache/history multiple times, disabled add-ons, restarted firefox in safe mode, and none of those things have done anything.

Thank you very much for your help.
Diagnostics: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
earnedmystripes: (pic#6397943) [personal profile] earnedmystripes - 鏑木・T・虎徹 ᴋᴏᴛᴇᴛsᴜ ᴛ. ᴋᴀʙᴜʀᴀɢɪ
Comment (#46222)
Posted: Wed, 16 May 2012 19:28:49 GMT (696 weeks ago)
here is some of my browser information:



    Application Basics

                Name
                Firefox

                Version
                12.0

                User Agent
                Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

                Profile Directory

                    Show Folder

                Enabled Plugins

                    about:plugins

                Build Configuration

                    about:buildconfig

                Crash Reports

                    about:crashes

                Memory Use

                    about:memory

    Extensions

                Name

                Version

                Enabled

                ID

                LJlogin
                2.2.1
                true
                {ad4ee9e5-49c7-4589-acf3-db9fa76a95c9}

                Norton Toolbar
                2011.7.7.5
                true
                {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

                Symantec Intrusion Prevention
                10.1.1.8 - 3
                true
                {BBDA0591-3099-440a-AA10-41764D9DB4DB}

                D-Link Toolbar
                5.45.3.3629
                false
                {926a10d2-4ce7-4331-b96f-ca4e22590fac}

    Important Modified Preferences

            Name

            Value

                accessibility.typeaheadfind.flashBar
                0

                browser.cache.disk.capacity
                1048576

                browser.cache.disk.smart_size.first_run
                false

                browser.cache.disk.smart_size_cached_value
                1048576

                browser.display.background_color
                #C0C0C0

                browser.display.use_system_colors
                true

                browser.places.smartBookmarksVersion
                2

                browser.startup.homepage_override.buildID
                20120420145725

                browser.startup.homepage_override.mstone
                rv:12.0

                browser.tabs.warnOnClose
                false

                dom.max_script_run_time
                0

                extensions.lastAppVersion
                12.0

                gfx.blacklist.suggested-driver-version
                8.15.10.2202

                network.cookie.prefsMigrated
                true

                network.protocol-handler.warn-external.dnupdate
                false

                places.database.lastMaintenance
                1336927817

                places.history.expiration.transient_current_max_pages
                98741

                places.last_vacuum
                1327471749

                print.print_printer
                Epson ESC/P-R

                print.printer_Canon_Inkjet_MP530_Series.print_bgcolor
                false

                print.printer_Canon_Inkjet_MP530_Series.print_bgimages
                false

                print.printer_Canon_Inkjet_MP530_Series.print_command

                print.printer_Canon_Inkjet_MP530_Series.print_downloadfonts
                false

                print.printer_Canon_Inkjet_MP530_Series.print_edge_bottom
                0

                print.printer_Canon_Inkjet_MP530_Series.print_edge_left
                0

                print.printer_Canon_Inkjet_MP530_Series.print_edge_right
                0

                print.printer_Canon_Inkjet_MP530_Series.print_edge_top
                0

                print.printer_Canon_Inkjet_MP530_Series.print_evenpages
                true

                print.printer_Canon_Inkjet_MP530_Series.print_footercenter

                print.printer_Canon_Inkjet_MP530_Series.print_footerleft
                &PT

                print.printer_Canon_Inkjet_MP530_Series.print_footerright
                &D

                print.printer_Canon_Inkjet_MP530_Series.print_headercenter

                print.printer_Canon_Inkjet_MP530_Series.print_headerleft
                &T

                print.printer_Canon_Inkjet_MP530_Series.print_headerright
                &U

                print.printer_Canon_Inkjet_MP530_Series.print_in_color
                true

                print.printer_Canon_Inkjet_MP530_Series.print_margin_bottom
                0.5

                print.printer_Canon_Inkjet_MP530_Series.print_margin_left
                0.5

                print.printer_Canon_Inkjet_MP530_Series.print_margin_right
                0.5

                print.printer_Canon_Inkjet_MP530_Series.print_margin_top
                0.5

                print.printer_Canon_Inkjet_MP530_Series.print_oddpages
                true

                print.printer_Canon_Inkjet_MP530_Series.print_orientation
                0

                print.printer_Canon_Inkjet_MP530_Series.print_pagedelay
                500

                print.printer_Canon_Inkjet_MP530_Series.print_paper_data
                1

                print.printer_Canon_Inkjet_MP530_Series.print_paper_height
                11.00

                print.printer_Canon_Inkjet_MP530_Series.print_paper_size_type
                0

                print.printer_Canon_Inkjet_MP530_Series.print_paper_size_unit
                0

                print.printer_Canon_Inkjet_MP530_Series.print_paper_width
                8.50

                print.printer_Canon_Inkjet_MP530_Series.print_reversed
                false

                print.printer_Canon_Inkjet_MP530_Series.print_scaling
                1.00

                print.printer_Canon_Inkjet_MP530_Series.print_shrink_to_fit
                true

                print.printer_Canon_Inkjet_MP530_Series.print_to_file
                false

                print.printer_Canon_Inkjet_MP530_Series.print_unwriteable_margin_bottom
                0

                print.printer_Canon_Inkjet_MP530_Series.print_unwriteable_margin_left
                0

                print.printer_Canon_Inkjet_MP530_Series.print_unwriteable_margin_right
                0

                print.printer_Canon_Inkjet_MP530_Series.print_unwriteable_margin_top
                0

                print.printer_Canon_MX340_series_Printer.print_bgcolor
                false

                print.printer_Canon_MX340_series_Printer.print_bgimages
                false

                print.printer_Canon_MX340_series_Printer.print_command

                print.printer_Canon_MX340_series_Printer.print_downloadfonts
                false

                print.printer_Canon_MX340_series_Printer.print_edge_bottom
                0

                print.printer_Canon_MX340_series_Printer.print_edge_left
                0

                print.printer_Canon_MX340_series_Printer.print_edge_right
                0

                print.printer_Canon_MX340_series_Printer.print_edge_top
                0

                print.printer_Canon_MX340_series_Printer.print_evenpages
                true

                print.printer_Canon_MX340_series_Printer.print_footercenter

                print.printer_Canon_MX340_series_Printer.print_footerleft
                &PT

                print.printer_Canon_MX340_series_Printer.print_footerright
                &D

                print.printer_Canon_MX340_series_Printer.print_headercenter

                print.printer_Canon_MX340_series_Printer.print_headerleft
                &T

                print.printer_Canon_MX340_series_Printer.print_headerright
                &U

                print.printer_Canon_MX340_series_Printer.print_in_color
                true

                print.printer_Canon_MX340_series_Printer.print_margin_bottom
                0.5

                print.printer_Canon_MX340_series_Printer.print_margin_left
                0.5

                print.printer_Canon_MX340_series_Printer.print_margin_right
                0.5

                print.printer_Canon_MX340_series_Printer.print_margin_top
                0.5

                print.printer_Canon_MX340_series_Printer.print_oddpages
                true

                print.printer_Canon_MX340_series_Printer.print_orientation
                0

                print.printer_Canon_MX340_series_Printer.print_pagedelay
                500

                print.printer_Canon_MX340_series_Printer.print_paper_data
                1

                print.printer_Canon_MX340_series_Printer.print_paper_height
                11.00

                print.printer_Canon_MX340_series_Printer.print_paper_size_type
                0

                print.printer_Canon_MX340_series_Printer.print_paper_size_unit
                0

                print.printer_Canon_MX340_series_Printer.print_paper_width
                8.50

                print.printer_Canon_MX340_series_Printer.print_reversed
                false

                print.printer_Canon_MX340_series_Printer.print_scaling
                1.00

                print.printer_Canon_MX340_series_Printer.print_shrink_to_fit
                true

                print.printer_Canon_MX340_series_Printer.print_to_file
                false

                print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_bottom
                0

                print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_left
                0

                print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_right
                0

                print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_top
                0

                print.printer_Canon_iP2700_series.print_bgcolor
                false

                print.printer_Canon_iP2700_series.print_bgimages
                false

                print.printer_Canon_iP2700_series.print_command

                print.printer_Canon_iP2700_series.print_downloadfonts
                false

                print.printer_Canon_iP2700_series.print_edge_bottom
                0

                print.printer_Canon_iP2700_series.print_edge_left
                0

                print.printer_Canon_iP2700_series.print_edge_right
                0

                print.printer_Canon_iP2700_series.print_edge_top
                0

                print.printer_Canon_iP2700_series.print_evenpages
                true

                print.printer_Canon_iP2700_series.print_footercenter

                print.printer_Canon_iP2700_series.print_footerleft
                &PT

                print.printer_Canon_iP2700_series.print_footerright
                &D

                print.printer_Canon_iP2700_series.print_headercenter

                print.printer_Canon_iP2700_series.print_headerleft
                &T

                print.printer_Canon_iP2700_series.print_headerright
                &U

                print.printer_Canon_iP2700_series.print_in_color
                true

                print.printer_Canon_iP2700_series.print_margin_bottom
                0.5

                print.printer_Canon_iP2700_series.print_margin_left
                0.5

                print.printer_Canon_iP2700_series.print_margin_right
                0.5

                print.printer_Canon_iP2700_series.print_margin_top
                0.5

                print.printer_Canon_iP2700_series.print_oddpages
                true

                print.printer_Canon_iP2700_series.print_orientation
                0

                print.printer_Canon_iP2700_series.print_pagedelay
                500

                print.printer_Canon_iP2700_series.print_paper_data
                1

                print.printer_Canon_iP2700_series.print_paper_height
                11.00

                print.printer_Canon_iP2700_series.print_paper_size_type
                0

                print.printer_Canon_iP2700_series.print_paper_size_unit
                0

                print.printer_Canon_iP2700_series.print_paper_width
                8.50

                print.printer_Canon_iP2700_series.print_reversed
                false

                print.printer_Canon_iP2700_series.print_scaling
                1.00

                print.printer_Canon_iP2700_series.print_shrink_to_fit
                true

                print.printer_Canon_iP2700_series.print_to_file
                false

                print.printer_Canon_iP2700_series.print_unwriteable_margin_bottom
                0

                print.printer_Canon_iP2700_series.print_unwriteable_margin_left
                0

                print.printer_Canon_iP2700_series.print_unwriteable_margin_right
                0

                print.printer_Canon_iP2700_series.print_unwriteable_margin_top
                0

                print.printer_Epson_ESC/P-R.print_bgcolor
                false

                print.printer_Epson_ESC/P-R.print_bgimages
                false

                print.printer_Epson_ESC/P-R.print_command

                print.printer_Epson_ESC/P-R.print_downloadfonts
                false

                print.printer_Epson_ESC/P-R.print_edge_bottom
                0

                print.printer_Epson_ESC/P-R.print_edge_left
                0

                print.printer_Epson_ESC/P-R.print_edge_right
                0

                print.printer_Epson_ESC/P-R.print_edge_top
                0

                print.printer_Epson_ESC/P-R.print_evenpages
                true

                print.printer_Epson_ESC/P-R.print_footercenter

                print.printer_Epson_ESC/P-R.print_footerleft
                &PT

                print.printer_Epson_ESC/P-R.print_footerright
                &D

                print.printer_Epson_ESC/P-R.print_headercenter

                print.printer_Epson_ESC/P-R.print_headerleft
                &T

                print.printer_Epson_ESC/P-R.print_headerright
                &U

                print.printer_Epson_ESC/P-R.print_in_color
                true

                print.printer_Epson_ESC/P-R.print_margin_bottom
                0.5

                print.printer_Epson_ESC/P-R.print_margin_left
                0.5

                print.printer_Epson_ESC/P-R.print_margin_right
                0.5

                print.printer_Epson_ESC/P-R.print_margin_top
                0.5

                print.printer_Epson_ESC/P-R.print_oddpages
                true

                print.printer_Epson_ESC/P-R.print_orientation
                0

                print.printer_Epson_ESC/P-R.print_pagedelay
                500

                print.printer_Epson_ESC/P-R.print_paper_data
                1

                print.printer_Epson_ESC/P-R.print_paper_height
                11.00

                print.printer_Epson_ESC/P-R.print_paper_size_type
                0

                print.printer_Epson_ESC/P-R.print_paper_size_unit
                0

                print.printer_Epson_ESC/P-R.print_paper_width
                8.50

                print.printer_Epson_ESC/P-R.print_reversed
                false

                print.printer_Epson_ESC/P-R.print_scaling
                1.00

                print.printer_Epson_ESC/P-R.print_shrink_to_fit
                true

                print.printer_Epson_ESC/P-R.print_to_file
                false

                print.printer_Epson_ESC/P-R.print_unwriteable_margin_bottom
                0

                print.printer_Epson_ESC/P-R.print_unwriteable_margin_left
                0

                print.printer_Epson_ESC/P-R.print_unwriteable_margin_right
                0

                print.printer_Epson_ESC/P-R.print_unwriteable_margin_top
                0

                privacy.cpd.offlineApps
                true

                privacy.cpd.siteSettings
                true

                privacy.popups.showBrowserMessage
                false

                privacy.sanitize.migrateFx3Prefs
                true

                privacy.sanitize.timeSpan
                4

                security.warn_viewing_mixed
                false

    Graphics

                Adapter Description
                Intel(R) HD Graphics

                Vendor ID
                0x8086

                Device ID
                0x0046

                Adapter RAM
                Unknown

                Adapter Drivers
                igdumd64 igd10umd64 igdumdx32 igd10umd32

                Driver Version
                8.15.10.2119

                Driver Date
                4-21-2010

                Adapter Description (GPU #2)
                NVIDIA GeForce GT 330M

                Vendor ID (GPU #2)
                0x10de

                Device ID (GPU #2)
                0x0a29

                Adapter RAM (GPU #2)
                1024

                Adapter Drivers (GPU #2)
                nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

                Driver Version (GPU #2)
                8.17.12.5922

                Driver Date (GPU #2)
                7-31-2010

                Direct2D Enabled
                Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.

                DirectWrite Enabled
                false (6.1.7600.16972)

                ClearType Parameters
                ClearType parameters not found

                WebGL Renderer
                Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.

                GPU Accelerated Windows
                0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
ninetydegrees: Art: self-portrait (portrait) [personal profile] ninetydegrees - ninetydegrees (90d)☕
Answer (#46235)
Posted: Thu, 17 May 2012 05:49:59 GMT (696 weeks ago)
Dear wildhonor,

What you describe happens when you disable JavaScript in Firefox or forbids its use on dreamwidth.org via extensions such as NoScript. Would you check that JavaScript is enabled for our domain? In Firefox options, this is in the Content panel.

Regards,
ninetydegrees
earnedmystripes: (pic#6397943) [personal profile] earnedmystripes - 鏑木・T・虎徹 ᴋᴏᴛᴇᴛsᴜ ᴛ. ᴋᴀʙᴜʀᴀɢɪ
Comment (#46282)
Posted: Fri, 18 May 2012 01:41:34 GMT (696 weeks ago)
JavaScript is enabled, yes, and I have no such extensions for Firefox.
ninetydegrees: Art: self-portrait (portrait) [personal profile] ninetydegrees - ninetydegrees (90d)☕
Answer (#46314)
Posted: Fri, 18 May 2012 15:14:39 GMT (696 weeks ago)
Dear wildhonor,

Thank you for your reply. In order to understand why JavaScript seems not to work for you, could you tell us if you've had any error message pop up? Also, if you're using the Navigation Strip, could you disable it and see if it makes things work normally again when it's not shown? Or, if you have it disabled, would you enable it and see if it changes things when it's displayed? The new JavaScript code you're beta-testing was mistakenly dependent on the Navigation Strip at some point and this may haven't been completely fixed.

Regards,
ninetydegrees

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