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When's the last time anybody actually got a reply to a support e-mail?

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From:

jackdanielforev.livejournal.com

Never. I stopped being able to post fics from my account, and I mailed them (and tweeted them) several times, but they never responded and never fixed the problem.

I ended up just creating a new account and I am using that now.

From:

falkner

Yeah, I guess that's what I'll do. But I still want access to my old account to delete some info on the profile/certain stories I don't want associated with my name anymore :|

From:

laura saxon (from livejournal.com)

I have no use for the support people. They don't care about us users. The last time I got a reply from them was when I couldn't see my profile hit counter, back when i still cared about getting profile hits, and they told me to refresh the page and it worked and I asked them why the site kept going down at odd times a year ago and they told me that they had been testing some things and had run into trouble or something like that, and then they just stopped replying after that. I want to contact them all the time now, especially now that I am in the Hobbit fandom and all these nasty incest stories and Bagginshield stories are being posted. I don't like incest stories and have never read them, but I am offended by the characters being used like that. I like the canon relationships better.

From: (Anonymous)

Ya know... you don't have to read stories you don't like. There is this amazing thing called a "summary" that you should read before starting a story. :)

From:

failsafe8.livejournal.com

I'd just like to say that support does care about it's user! AT AO3! That site is the best. The Support staff and abuse staff are usually quite prompt